Steve Brodie Posted January 6, 2017 Report Share Posted January 6, 2017 To whom it may concern. I am very disgusted with the support that has been provided to me in regards to my enquiry that I sent to Thermaltake on Monday, 21 November 2016. It seems you have a communication problem within your company & my enquiry in still left unresolved till this day. Because of this kind of support I have decided to get rid of all my Thermaltake equipment this includes My Thermaltake Level 10 GT Snow Case, Thermaltake ToughPower 80+ Gold 750W PSU, Thermaltake Water 3.0 Extreme S Liquid Cooler, Thermaltake Level 10 M Gaming Mouse, 2x Thermaltake Challenger Pro Gaming Keyboard and Thermaltake Dasher Mouse Pad, & will never purchase another Thermaltake product again or suggest any of your products. I will also be expressing my opinion of the type of support that you provide to me on social media & will be sending a hard copy of this email & previous communications to Thermaltake CEO Kenny Lin. I expected better support from a company like Thermaltake. RegardsSteve Brodie From: RMA DeptSent: Tuesday, 20 December 2016 1:55 PMTo: Steven Brodie Subject: RE: General Request - Thermaltake Australia Hi, Unfortunately we do not have the headphone holder available here but have emailed PM and HQ if there have it as a spare parts. Still waiting to hear back from the factory. Sorry for any inconvenience caused. Kind RegardsRMA DeptThermaltake Australia and New ZealandContact: 03-9544 6587Address: 60/170 Forster Road Mount Waverly VIC 3149 From: Steven BrodieSent: Tuesday, December 20, 2016 2:28 PMTo: Thermaltake Sales <sales@thermaltake>; 'RMA Dept' <rma@thermaltake>Subject: RE: General Request - Thermaltake Australia Hi Francis,If your spare parts person is still away can you please find someone else that is capable enough to handle my enquiry as I have been waiting for 21 days for someone to get back to me. RegardsSteve Brodie From: Thermaltake SalesSent: Tuesday, 29 November 2016 9:49 AMTo: Steven Brodie; 'RMA Dept'Subject: RE: General Request - Thermaltake Australia Hi Steve Thanks for that. Our spare part person is currently away due to some family emergency. We do expect him back by early next week. I have included him in this email and he will send you the price and availability as soon as possible. Best RegardsFrancis LimTel: 03 9544 6587 From: Steven BrodieSent: Tuesday, 29 November 2016 9:44 AMTo: Thermaltake Sales <sales@thermaltake>Subject: RE: General Request - Thermaltake Australia Yes this is the correct case. RegardsSteve Brodie From: Steven BrodieSent: Wednesday, 23 November 2016 8:03 PMTo: Thermaltake Sales <sales@thermaltake>Subject: RE: General Request - Thermaltake Australia Yes that is correct. RegardsSteve Brodie From: Thermaltake SalesSent: Wednesday, 23 November 2016 2:25 PMTo: Steven BrodieSubject: RE: General Request - Thermaltake Australia Hi Steven Thank you for your enquiry. Just to confirm, are you referring to the Level 10 GT Snow? Best RegardsFrancis LimTel: 03 9544 6587 From: sales@thermaltake [mailto:sales@thermaltake]Sent: Monday, 21 November 2016 9:12 PMTo: Steven BrodieSubject: General Request - Thermaltake Australia Name: Steven Brodie Email: Steven Brodie Phone Number: Company: Comments: Hi I own a level 10 snow edition and the headphone holder has snaped. Do you sell the headphone holder as a spare part and if you do where could I purchase one. Regards Steve BrodieNo virus found in this message.Checked by AVGVersion: 2016.0.7859 / Virus Database: 4664/13453 - Release Date: 11/21/16 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.