I have recently purchased a 3pack of Riing 12 RGB Premium edition fans, and upon plugging them in as instructed:
Connected to the PSU directly + All Connections triple checked
the fans would spin and light up red, but not be seen by the controller software.
I checked the BIOS to see if my motherboard detected the controller, it does. I checked Device Manager to see if the OS detected any issues, it does not.
I have tried all the editions of the software I can find (v1.0.0, v1.0.1 and v1.0.2) despite v2.0.2 being alluded to on the product page (I could not find it anywhere.)
At the moment they are lit up red, and spinning fine, but there is no information in the software, and I'd say 50% of the time it does not 'initialize' correctly and the icon is not by the clock area.
It appears this isn't a small issue, as there are posts about this all over the forum. I contacted Thermaltake on Facebook to tell them about my issues in hopes of not flooding this forum, but they have requested I post here anyway!
Should I just open an RMA ticket?