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Riing Plus 12 LED RGB Fans not detected

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I bought  6 TT Riing Plus 12 LED RGB fans and  installed them in my new system and have 3 each on each digital controller. They are spinning and lighting up, but in the software(V1.0.2 and 2.1.2) they are not detected. I can't select a Hub number in the upper left corner. The fans are shown as 0 rpm and I cant change the color either 

 

The internal USB 2.0 header works fine with everything else i connect to it. The motherboard I use is the Gigabyte Z170X gaming 5.

 

Does anyone have an idea why this is?

 

Any help would be greatly appreciated!

 

 

 

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I can help you here! Thank me later. There are a number of things that can fix this problem, but I'm going to ask you to do something strange. You should in screw the plastic hub housing from the controller and remove it entirely.

 

Once you have it out of the box unplug the micro USB side then plug it back in. Restart your pc. I actually have the naked hub mounted to the rear of my motherboard tray and have no issues.

 

I have a feeling you will be surprised this works. There are a few reasons why but the most important is the USB connection isn't sitting well and not allowing the software to read the box. Also look for a white glue substance behind the USB connection, if there is a lot scrape some away.

 

Hopefully your comfortable doing this and I get it your product isn't working as intended but it will fix your problem , if it doesn't I know a few more things to try but do that first.

 

Also your title says riing plus and that software your using is for riiing premium. Plus fans are better than premium and just came out.

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@Jedson3624

              IT WORKS!!!      

       

As funny as it sounded , it worked perfectly . And best of all all I did was loosen out the screwsa  on the hub a lill bit , didnt even have to remove the cover.Its sad that a product costing so much has such QC issues, Im still waiting on the support ticket I had put in to see if they wud send me a replacement part which I wudnt have to tinker with lol 

 

But thank you aggain

 

and , thank you for the heads up on the title , i actually have the Riinng 12 RGB Premium edition ones.

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Can anyone tell me where you got the Riing Plus 12 RGBs? I bought the Riing 12 TT Premium Edition on accident and was really looking for the Riing Plus. TTs look great but software is limited and I wanted to do more with the product.

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Can anyone tell me where you got the Riing Plus 12 RGBs? I bought the Riing 12 TT Premium Edition on accident and was really looking for the Riing Plus. TTs look great but software is limited and I wanted to do more with the product.

The Plus fans don't work any better. Don't waste your money until TT bothers to make functional software.

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