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BlacXDuet Stopped working

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Hello to all:

 

I purchased a BlacxDuet a year ago and have been using it for about six months and until now has worked perfectly.  Now I see no blue lights and the 2 drives are not appearing on any computer.  The drives will spin up.  The computer that I was using is a  HP Desktop 750 -160qe running Win 10 pro 64 Bit with 12 gigs of ram.  I tried the BlackX on an older Win 7 Computer and had the same results.  Also disks do not appear in Disk Management.  I do not have another 3.0 SS cable but I am thinking about ordering one to eliminate a bad cable as a cause.  I purchased the BlackX  from Best Buy on 3/5/2016.  Any suggestions would be appreciated!

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Yes,  I spoke with customer service and they replaced it with no problem.  The new one works like a champ.  Be as sure that you talk to the USA service center.  I had to you through some hoops to get to them.  

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