n4dou Posted March 19, 2017 Report Share Posted March 19, 2017 Hello to all: I purchased a BlacxDuet a year ago and have been using it for about six months and until now has worked perfectly. Now I see no blue lights and the 2 drives are not appearing on any computer. The drives will spin up. The computer that I was using is a HP Desktop 750 -160qe running Win 10 pro 64 Bit with 12 gigs of ram. I tried the BlackX on an older Win 7 Computer and had the same results. Also disks do not appear in Disk Management. I do not have another 3.0 SS cable but I am thinking about ordering one to eliminate a bad cable as a cause. I purchased the BlackX from Best Buy on 3/5/2016. Any suggestions would be appreciated! evelynminnick 1 Quote Link to comment Share on other sites More sharing options...
Davevl Posted December 31, 2017 Report Share Posted December 31, 2017 Did you hear anything back from them I have the same problem Quote Link to comment Share on other sites More sharing options...
n4dou Posted December 31, 2017 Author Report Share Posted December 31, 2017 Yes, I spoke with customer service and they replaced it with no problem. The new one works like a champ. Be as sure that you talk to the USA service center. I had to you through some hoops to get to them. evelynminnick 1 Quote Link to comment Share on other sites More sharing options...
BRiguy Posted April 26, 2020 Report Share Posted April 26, 2020 I have the same issue, drives spin, no lights, absolutely no sign of it on my computer anywhere... I wish they would post what the problem is so we could try fixing it ourselves.. mines probably about 2 yrs old but Iv used it maybe 4 times and about a year ago last time, just tried using it again but its useless now.. I guess ill try their customer service. Quote Link to comment Share on other sites More sharing options...
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