RaTtMaN Posted June 29, 2017 Report Share Posted June 29, 2017 Hello all, new to the DPS G, just arrived and installed today, however I can't get the app to work, plugging and unplugging the cable from my motherboard does get a sound like I plugged in/un-plugged a USB device. Can't find the PSU in the Device Manager however. The app does install, it just won't open even right clicking and telling it to run the config does nothing, I get a quick popup and then boom gone. Can't register or anything to get this working. I'm getting errors in the Event viewer for .Net when it comes to this, specifically this error Application: DPSapp.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 00F46DE4 Here is the other error it produces Faulting application name: DPSapp.exe, version: 1.0.0.1, time stamp: 0x584944f2 Faulting module name: DPSapp.exe, version: 1.0.0.1, time stamp: 0x584944f2 Exception code: 0xc0000005 Fault offset: 0x00026de4 Faulting process id: 0x161c Faulting application start time: 0x01d2f06932d637f7 Faulting application path: C:\Program Files (x86)\Tt\DPSapp\DPSapp.exe Faulting module path: C:\Program Files (x86)\Tt\DPSapp\DPSapp.exe Report Id: d654093e-6013-43fa-ae67-2e9e35b5d903 Faulting package full name: Faulting package-relative application ID: Here's the install file that I downloaded Tt_DPSapp_V2.4.2_20170208.exe Current system is below: AMD Ryzen 7 1800X OC'd to 4.1Ghz Corsair Vengeance 2666Mhz LED AMD RX 480 that's bios has been updated to a RX 580 (so drivers installed are RX 580) ASUS Crosshair VI Hero RGB LED motherboard Windows 10 Pro version 1703. .Net Framework version of Windows 10: 4.7 with 3.5 also enabled. PSU Model Number is TPG-1050D-G this is the Tough Power DPS G 1050 Watt. Also included some error screen shots, thanks for any assistance! I just want my new toy to work!!! Quote Link to comment Share on other sites More sharing options...
Denny Posted June 29, 2017 Report Share Posted June 29, 2017 Hi, Can you please upgrade to the latest version,V 2.4.3333? here is the download link: http://www.thermaltake.com/dpsappdownload.aspx?type=dpsgapp&lang=global please let me know if you still have troubles in the installation. RaTtMaN 1 Quote Link to comment Share on other sites More sharing options...
RaTtMaN Posted June 29, 2017 Author Report Share Posted June 29, 2017 2 hours ago, Denny said: Hi, Can you please upgrade to the latest version,V 2.4.3333? here is the download link: http://www.thermaltake.com/dpsappdownload.aspx?type=dpsgapp&lang=global please let me know if you still have troubles in the installation. I'm downloading it and trying it now, thanks for the link! I'll update this with the status after the update Quote Link to comment Share on other sites More sharing options...
RaTtMaN Posted June 29, 2017 Author Report Share Posted June 29, 2017 That fixed my issue, thank you very much for your help!!! Denny 1 Quote Link to comment Share on other sites More sharing options...
David M Shah Posted February 11, 2018 Report Share Posted February 11, 2018 This is usually a compatibility issue that easily gets resolved upon uninstalling and reinstalling latest version of the application David Shahhttps://getappvalley.com https://tutuappx.com https://tweakbox.mobi Quote Link to comment Share on other sites More sharing options...
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