paulog96 Posted July 27, 2017 Report Share Posted July 27, 2017 I just installed my fans and they all work. I downloaded the Tt Riing RGB premium edition software, version 1.1.1. A black box pops up, and then windows says the programme isn't responding. The stand rainbow effect is getting really boring really fast, I'd love to change it thanks :-) My specs are r7 1700, mainboard: ASUS ROG Strix X370-F, Windows 10. If it matters: I have a NZXT USB hub, which the fan hub is connected to. But I can't even get the software to open, so I don't know if that is an issue yet. Quote Link to comment Share on other sites More sharing options...
paulog96 Posted July 28, 2017 Author Report Share Posted July 28, 2017 The software starts and works with no issues, when I connect the fan HUB to the Rear USB 3.0 Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted August 1, 2017 Report Share Posted August 1, 2017 Hi, Please try connecting the Riing Plus Controller cable to the motherboard's USB 2.0 Header directly and let us know if that works. I would also suggest to contact our USA support (If in USA) to see about a replacement controller. https://thermaltakeusa.zendesk.com/hc/en-us occureMok1c 1 Quote Link to comment Share on other sites More sharing options...
paulog96 Posted August 2, 2017 Author Report Share Posted August 2, 2017 Thanks Mike, That has worked, the software works now. Just short of a USB slot now >.<. I emailed TT in europe. Quote Link to comment Share on other sites More sharing options...
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