kyuubi85 Posted July 31, 2017 Report Share Posted July 31, 2017 Im not sure if im posting in the right section. i actually have a RGB 850W psu. recently i change my case and the case have fan with led light installed. After the case change, the psu ring led is not working. The psu is working fine and the fan is working but the light is not working even if i press the buttton. I have 2 monitor installed and R9 370 gpu. when i restart the pc and unplug my second monitor, the psu light is working. Not sure what is the problem with it. Sometime i dont have to unplug the monitor but i need to restart the pc for the psu led ring to be working. Quote Link to comment Share on other sites More sharing options...
TT0987 Posted August 1, 2017 Report Share Posted August 1, 2017 Hi Kyuubi85 Are you holding a 80+ Gold or 80+ Bronze RGB power supply? Quote Link to comment Share on other sites More sharing options...
kyuubi85 Posted August 1, 2017 Author Report Share Posted August 1, 2017 9 hours ago, Joshua Chang said: Hi Kyuubi85 Are you holding a 80+ Gold or 80+ Bronze RGB power supply? Hi, im using 80+ gold. Quote Link to comment Share on other sites More sharing options...
Wax Posted August 3, 2017 Report Share Posted August 3, 2017 I have the 750w Gold and have the same problem except it the ring won't light up at all after I swapped out my PSU extensions to Thermaltake RGB ones today. Quote Link to comment Share on other sites More sharing options...
TT0987 Posted August 4, 2017 Report Share Posted August 4, 2017 Hi kyuubi85 & Wax Right now I have no idea what caused your Toughpower Grand RGB Gold LED malfunction. Please contact our customer service for replacement: Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Moreover, please help us continue to study on this issue by sending back your old power supply via FedEx. Our Fedex account is 2472-4701-7 (Bill duties and taxes to recipient) ADD: 5F, No. 185, Sec.2, Tiding Blvd., Neihu Dist., Taipei City 114, Taiwan TEL: +886-2-8797-5788 ext 2502 Name: Joshua Chang Greatly appreciated. Quote Link to comment Share on other sites More sharing options...
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