Ridiculously long response time for support.

[noah279878582]

    So, about 3 weeks ago, my CRONOS White headset had begun flaking out, with the cable that lights up the headset, causing static through the headset itself. I unplugged the USB cable, and went on, without lights. Then about 2 weeks ago, the headset's main audio began faulting. I have to hold the cable at a perfect 45 degree angle for any sound to come through. I decided to contact support. The RMA support page says to expect a response within 24 hours. I submitted this ticket around 10 days ago. I sent a follow up RMA 3 days ago, still nothing. I've had to contact support in the past, for the exactly same issue, on my old CRONOS Black headset. In the past, they responded within 10 hours, and had worked together to fix my issue, and I am incredibly satisfied with that interaction. This time however, I seem to be in the dark. Any suggestions on what to do? Thanks in advance. 

 

Edit: I've owned this headset for around a year, and my Black headset, i bought around 3 years ago.

Edited August 19, 2017 by noah279878582
clarifying I've owned the headset for some time.

[Tt David]

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

[02maynardr]

I'm also waiting on a reply from my RMA request been 3 weeks and 3 emails and nothing .seems like they just don't care really.

 

I got to the stage where it's going in the bin where is belongs, and will never but thermaltake again 

[TT Lily]

Hello @02maynardr,

Thank you for your message and I am sorry that you are disappointed with our services. 

Could you please write to cs3@thermaltake.com.tw, our colleagues will follow up your case.

Thank you again for your patience. 

[AlexanderFuSheng]

... N.M.