bdsams Posted October 25, 2017 Report Share Posted October 25, 2017 Hi, I recently purchased the Thermaltake Riing 12 and installed them in my machine. The fans are currently showing red and spinning, so I know they are working. When I installed the Riing Plus RGB Tt Premium Edition software, double clicking on it does nothing. I dont see an icon in the system tray. Ryzen Threadripper 1920x Gigabyet x399 Any help? Thanks! Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted October 25, 2017 Report Share Posted October 25, 2017 Hi, Make sure you have your audio drivers installed, it sounds weird, but the software does detect for audio and on a new build it could be something you have not got to. If you got everything installed (Device manager) and all good, it could be a defective controller. Call our support to go over details and if needed will swap out just the controller for you. (USA/Canada) 800.988.1088 Quote Link to comment Share on other sites More sharing options...
bdsams Posted October 29, 2017 Author Report Share Posted October 29, 2017 Thanks Mike, I checked the drivers and everything seems ok. Question, can I plug the three fans into the normal fan controllers on the mobo while I wait for a replacement controller? They are running at a very slow speed and dont want my machine to get hot since they won't throttle up with the current controller. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted October 30, 2017 Report Share Posted October 30, 2017 Hello, Do not plug any Riing fans into anything except the fan controller it comes with. Call us, we can send out a replacement controller to you pretty quick. (USA/Canada) 800.988.1088 Let me know if you have any issues. Tell them you working with me on the forums Quote Link to comment Share on other sites More sharing options...
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