TasWho Posted November 17, 2017 Report Share Posted November 17, 2017 I cannot login using the account I created. On a side note when you select create your account and the only options are Enter/Try Now, that's a little odd, why wouldn't you take your customer to an actual create account screen. Anyways after looking for that option on the front splash page and then attempting to creating a trial account, finally just hitting enter and finally seeing a way to create an actual account I thought I had figured it out. Now, no matter what I do the app will refuse to let me login. I have tried v1 and v2, (your link to download the app on your site downloads the old one, I had to guess and manually type a 2 in the zip file to download v2...really??) both version do not allow a login. When I try to register again it says an email already exists and I have an account. I'm losing my mind over here...this shouldn't be this difficult! Quote Link to comment Share on other sites More sharing options...
Tony.P Posted November 22, 2017 Report Share Posted November 22, 2017 Hi TasWho Using "Try Now" we will send a demo account "demo@thermaltake.com". That's used to login and experience the SPM web. It can not login in DPS G PC App (PC Client). If you purchase Thermaltake Digital Power Supply. Downloading the DPS G PC App and sign up. If you forgot your password. Visit link: https://dps.thermaltake.com/en/feed/feedlist/ select "forgot" and enter your email to reset the password. Quote Link to comment Share on other sites More sharing options...
TasWho Posted November 25, 2017 Author Report Share Posted November 25, 2017 I have done this, I can login to the website but it wont let me login to the app. Can my account be deleted and I can try again from the app? Original account was created on the website. Quote Link to comment Share on other sites More sharing options...
Tony.P Posted November 27, 2017 Report Share Posted November 27, 2017 Hi TasWho Thank you for your report. Could you tell us what type PSU you purchase. You may try to use the new version PC app 3.0. If you still can not log in. Please send me your email in forum message. I will help you check your account issue. Quote Link to comment Share on other sites More sharing options...
TasWho Posted December 1, 2017 Author Report Share Posted December 1, 2017 I purchased the Toughpower DPS G RGB Gold 750W. Downloaded version 2.4.3 and still no luck. My login email is TasWhoGaming@gmail.com Quote Link to comment Share on other sites More sharing options...
Tony.P Posted December 4, 2017 Report Share Posted December 4, 2017 On 2017/12/1 at 2:15 PM, TasWho said: I purchased the Toughpower DPS G RGB Gold 750W. Downloaded version 2.4.3 and still no luck. My login email is TasWhoGaming@gmail.com Here is version PC App 3.0 download link : http://www.thermaltake.com/dpsappdownload.aspx?type=dpsgapp&lang=global Quote Link to comment Share on other sites More sharing options...
TasWho Posted December 5, 2017 Author Report Share Posted December 5, 2017 Attempted re-download and login and still fail. Here are screen shots Quote Link to comment Share on other sites More sharing options...
Tony.P Posted December 8, 2017 Report Share Posted December 8, 2017 Hi TasWho Thank you for your report. You should try to remove the TT folder and reinstall the PC app 3.0 C:\Users\user\AppData\Roaming\Tt That is hidden folder path. show hidden folders Remove Tt folder Quote Link to comment Share on other sites More sharing options...
Xenobiot Posted December 8, 2017 Report Share Posted December 8, 2017 (edited) Well, i having same problem. I can login in dps.thermaltake.com, but in new 3.0 app its dont work. login, pass, press "login" button....and nothing. Also i founded that this application trying to "http://push.thermaltake.com/" and... "Account OR password incorrect" (also i removed \roaming\Tt folder) --- Hm, I just noted that the indicator of hdd-activity blinks every second (the LED at usb-hdd connected to the PC also blinks). After application switching off everything returned to normal. By the way, the version 2.x of this program led to the fact that in 5 minutes all mechanical hdd began to make a sound, on similarity of the mechanical clock (tick-tock, tick-tock). Also - every second. Edited December 8, 2017 by Xenobiot tt folder, strange activity Quote Link to comment Share on other sites More sharing options...
TasWho Posted December 23, 2017 Author Report Share Posted December 23, 2017 Same, removed and reinstalled and no luck same issue Quote Link to comment Share on other sites More sharing options...
Tony.P Posted December 25, 2017 Report Share Posted December 25, 2017 Hi TasWho We check this account TasWhoGaming@gmail.com It didn't bind for any power supply. So we suggested you can reset the password and reinstall the PC App to bind psu. Quote Link to comment Share on other sites More sharing options...
marcel.heiniger Posted January 17, 2018 Report Share Posted January 17, 2018 Same Issue, when you try register you are redirected to your webpage with scripts error displayed. account marcel.heiniger@gmail.com Quote Link to comment Share on other sites More sharing options...
TasWho Posted January 30, 2018 Author Report Share Posted January 30, 2018 On 12/24/2017 at 9:57 PM, Tony.P said: Hi TasWho We check this account TasWhoGaming@gmail.com It didn't bind for any power supply. So we suggested you can reset the password and reinstall the PC App to bind psu. I cant bind an account because I cant login....come on this shouldn't be this hard...please fix your app. I mean its obviously not a single issue with people replying with the same. How about you delete my account and I reset it up. This is what I asked from the beginning. Quote Link to comment Share on other sites More sharing options...
TasWho Posted January 30, 2018 Author Report Share Posted January 30, 2018 I even created a new account and same error... Quote Link to comment Share on other sites More sharing options...
Darren YangTt Spm Posted February 2, 2018 Report Share Posted February 2, 2018 On 1/17/2018 at 11:19 AM, marcel.heiniger said: Same Issue, when you try register you are redirected to your webpage with scripts error displayed. account marcel.heiniger@gmail.com Hi Marcel, please help to login again, according to our record we saw you successfully log-in your account on 1/31 2018 Quote Link to comment Share on other sites More sharing options...
Darren YangTt Spm Posted February 2, 2018 Report Share Posted February 2, 2018 On 1/30/2018 at 3:01 PM, TasWho said: I even created a new account and same error... Hi TasWho, could you try to log in your account with lower case letter, because the email that you apply is as shown in following figure Quote Link to comment Share on other sites More sharing options...
TasWho Posted February 2, 2018 Author Report Share Posted February 2, 2018 14 hours ago, Darren YangTt Spm said: Hi TasWho, could you try to log in your account with lower case letter, because the email that you apply is as shown in following figure Boom!! Thank you, that was it. One case sensitive and the other not, might not be the best programming idea. At least add a note saying case sensitive. Just some feedback! Thanks for your persistence and overall help!! Quote Link to comment Share on other sites More sharing options...
Darren YangTt Spm Posted February 8, 2018 Report Share Posted February 8, 2018 On 2/3/2018 at 4:44 AM, TasWho said: Boom!! Thank you, that was it. One case sensitive and the other not, might not be the best programming idea. At least add a note saying case sensitive. Just some feedback! Thanks for your persistence and overall help!! Great to hear everything is okay now! thanks for your advice, we will keep improving Quote Link to comment Share on other sites More sharing options...
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