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nosnibor1986

Riing plus software not working after sleep mode

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Hello All,

 Riing plus software version: 1.1.4, Motherboard : Asus Strix z370-I gaming

 I'm having an issue with the riing plus software not working after the computer wakes from sleep. It works perfectly fine on initial boot, can change fan speed, rgb lighting, the whole works.

But when it wakes from sleep it wont change. I can open the program, push the buttons and have things change in the software, but nothing actually happens with the fans. Say switching from silent to performance mode. Nothing happens. Or switching light colors, nothing happens. If I close the software completely, and reopen, everything works again no problems. So it's not THAT big of a deal, I can get it to work again, but kind of annoying always having to close and reopen it again everytime it wakes back up. Just wondering if anyone else has the same problem.

One thing of note, the motherboard only has one usb header, and i also have an nzxt rgb aio, so i had to buy a usb splitter to use both, so it's sharing a port with that. However the aio software responds just fine after sleep, so i don't think that would have any bearing, but just putting it out there in case that could be it. (which if it is, oh well i'm stuck with it since i need both)

Any ideas?? Just faulty software? Thanks y'all

sidenote: the 1.1.4 version fixes the not starting minimized issue.... YAY

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Hi,

You need to adjust the initialization for the USB headers on your motherboard. It is not the software from what I have seen, it is when the system sleeps, things get turned off.

When the system resumes, the initialization is delayed and missed. Changing the behavior of these ports in the bios should resolve.

You can confirm this is the cause by unplugging the power from the hub after you resume and reconnect the power to the controller it should detect and be back to normal.

You might have to change your sleep state as well, check and see.

 

We are not leaving this alone either as it is really only with new MB chipsets that have new low power sleeps and stuff.

We are checking to see if we can do anything to help with the delayed initialize with a software update.


IF you can, please check the power on/off part that I mentioned and let me know if it works or not.

 

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I'll try it out when i get home.  One thing though, If it's the usb port not repowering then shouldn't the software for the nzxt aio not be able to change anything either? They're both plugged into the same header and the aio software works fine after reboot.

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Hi,

If you are using 2 separate products off 1 USB header, I really dont know what to say, any issue could happen when splitting smart devices like these.

Have you tried connecting the Riing Plus controller only? Same issue?

 

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tried with just the one... same problem. tried unplugging the kraken aio. and rebooting with just the thermaltake plugged in. same problem. switched the header plugs of the two, same problem, changed the usb sleep suspend options in power options, same. disallowed the computer to shut off usb's in device manager, same. i unplugged the fan controller like you said and replugged it in while active. it did have the software respond. though when i put it back in sleep after that it blue screened... Checked the bios and couldn't find anything to change the usb behavior besides just shutting them off entirely. so.... ???

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