Pheerless Posted January 9, 2018 Report Share Posted January 9, 2018 I'm having an issue with the USB 3.0 ports on the side of the case near the power button and audio jack. Both USB ports are not working. Both audio ports are working and both power buttons are working. The USB ports on the back of the motherboard are working. My motherboard is the MSI B250I Gaming Pro AC. The USB connector is firming attached to the motherboard and there are no issues with this freshly built Windows 10 PC. Is there something required to initialize the ports or should they start automatically? Any help troubleshooting is welcome. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted January 19, 2018 Report Share Posted January 19, 2018 Hi, The ports are plug and play,but you want to check the connection to the motherboard for the USB 3.0 header. If the MB has 2 of them, try the other one? You either have a bad cable or the port on the MB is dead or disabled, check the bios and test the MB port to confirm. Quote Link to comment Share on other sites More sharing options...
Pheerless Posted January 19, 2018 Author Report Share Posted January 19, 2018 Thanks for reply. Turns out the USB stick I was testing the USB 3.0 ports on was at fault. I tried a couple other USB devices and found those ports to be working properly. Quote Link to comment Share on other sites More sharing options...
R. McRinna Posted March 14 Report Share Posted March 14 Greetings. my situation is slightly different. My sorpranoRS case has the dual usb port on the side, my mboard (Gigabyte B365M Ds3H WI-FI) has fusb1 and fusb2. There’s only one usb cable connector running from the fish circuit board. Where can I find a replacement with dual connecting cables so both usb ports will work????? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.