Gaston Posted February 1, 2018 Report Share Posted February 1, 2018 I've been sending e-mails about a problem with my power supply about abnormal voltages, No one reply to my e-mails, Does anyone know how to get help from Thermaltake. Their support seems to be Horrible. I bought this on amazon, and I leave abroad so no chance to return it. Any help will be appreciated. Thanks. Quote Link to comment Share on other sites More sharing options...
Darren YangTt Spm Posted February 1, 2018 Report Share Posted February 1, 2018 Hi Gaston, We are very sorry to hear that you had a bad experience Would you mind to contact our global customer service at USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted February 1, 2018 Report Share Posted February 1, 2018 Hello, Please contact our USA support: https://thermaltakeusa.zendesk.com/hc/en-us/requests/new Quote Link to comment Share on other sites More sharing options...
Gaston Posted February 2, 2018 Author Report Share Posted February 2, 2018 I've send to requests on that link, they said that is for usa an canada only, the issue is i bought it on usa, but i live in argentina. No help at ALL. Quote Link to comment Share on other sites More sharing options...
Gaston Posted February 2, 2018 Author Report Share Posted February 2, 2018 I will be traveling to US on april i think i will buy other brand of Power Suppy and for sure I will never buy Thermaltake products again. It's sad, I boght them my Case, Fans, AIO and Power Suppy, but consediring this experience, This brand can not be trusted. I guess i will swich to corsair.. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted February 5, 2018 Report Share Posted February 5, 2018 Hello, Apologize for the issues, our USA support covers all of South America as well, so I would appreciate some more information. You can also email me mike.fierheller@thermaltakeusa.com, forward me the ticket number he created when contacting us from the link provided. Thermaltake is here to support. Help me with: 1. Ticket number or email from our support 2. The Reciept/proof of purchase for the Power Supply 3. Your shipping information - IF you registered on our support site, we should already have it. 4. Please do not reply on the forums, PM/Email me and I can help. Quote Link to comment Share on other sites More sharing options...
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