Jump to content

Recommended Posts

I've been sending e-mails about a problem with my power supply about abnormal voltages, No one reply to my e-mails, Does anyone know how to get help from Thermaltake. Their support seems to be Horrible.

I bought this on amazon, and I leave abroad so no chance to return it.

Any help will be appreciated.

Thanks.

Share this post


Link to post
Share on other sites

Hi Gaston,

We are very sorry to hear that you had a bad experience
Would you mind to contact our global customer service at

USA/Canada/South America:
support@thermaltakeusa.zendesk.com

Europe
support@thermaltake.de

Australia/ New Zealand
rma@thermaltake.com.au

International Global Customers:
info@thermaltake.com

Share this post


Link to post
Share on other sites

I will be traveling to US on april i think i will buy other brand of Power Suppy and for sure I will never buy Thermaltake products again. It's sad, I boght them my Case, Fans, AIO and Power Suppy, but consediring this experience, This brand can not be trusted. I guess i will swich to corsair..

Share this post


Link to post
Share on other sites

Hello,

Apologize for the issues, our USA support covers all of South America as well, so I would appreciate some more information.

You can also email me mike.fierheller@thermaltakeusa.com, forward me the ticket number he created when contacting us from the link provided.

Thermaltake is here to support.

 

Help me with:

1. Ticket number or email from our support

2. The Reciept/proof of purchase for the Power Supply

3. Your shipping information  - IF you registered on our support site, we should already have it.

4. Please do not reply on the forums, PM/Email me and I can help.

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


×