Lord Storic Posted February 6, 2018 Report Share Posted February 6, 2018 I have a newly installed Windows 10 Pro 64-bit and have installed the latest DPS G app to control and monitor a newly purchased Thermaltake Toughpower iRGB PLUS 1250W Titanium power supply. I can use the software to change the lighting in the power supply but I cannot log in to the software and be able to monitor the PS from the web. Any suggestions? Quote Link to comment Share on other sites More sharing options...
Darren YangTt Spm Posted February 6, 2018 Report Share Posted February 6, 2018 Hi Lord Storic, if you want to monitor your PSU and PC status from mobile and cloud, you need to sign up account from following webpage http://dps.thermaltake.com/en/feed/feedlist and log in the account on DPS G PC APP as shown in following figure, then, you can see the record on mobile and web Quote Link to comment Share on other sites More sharing options...
Lord Storic Posted February 6, 2018 Author Report Share Posted February 6, 2018 I have an account on the listed webpage, but when I enter my credentials into the DPS G app, nothing happens. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted February 8, 2018 Report Share Posted February 8, 2018 On 2/6/2018 at 1:03 PM, Lord Storic said: I have an account on the listed webpage, but when I enter my credentials into the DPS G app, nothing happens. Try reinstalling the software. make sure you uninstall the current one first and please reboot. Also make sure your internet connection is good too as it needs to connect to the server to validate. Quote Link to comment Share on other sites More sharing options...
Lord Storic Posted February 8, 2018 Author Report Share Posted February 8, 2018 I have uninstalled, rebooted, and reinstalled DPS G App v3.0.1 Global. I also have Internet connectivity, but I am still unable to log in. I enter my credentials and click the Login button and nothing happens. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted February 8, 2018 Report Share Posted February 8, 2018 1 hour ago, Lord Storic said: I have uninstalled, rebooted, and reinstalled DPS G App v3.0.1 Global. I also have Internet connectivity, but I am still unable to log in. I enter my credentials and click the Login button and nothing happens. Thanks for the help to check and reinstall. I have checked both the web and app and was able to login to both of them. If I type in my password wrong I get a message haha i forgot, too many >.< then I logged in to both without an issue. I know the app also flagged windows firewall, maybe you blocked it by mistake? check the settings? Can you login here no problem? - http://dps.thermaltake.com/en Quote Link to comment Share on other sites More sharing options...
Lord Storic Posted February 8, 2018 Author Report Share Posted February 8, 2018 So, I've checked Windows Firewall and the app is correctly being allowed. In addition, I've tried incorrectly entering my credentials into the app, and get no message or response from the app at all. Also, I am able to log into the website with my credentials. Quote Link to comment Share on other sites More sharing options...
Lord Storic Posted February 8, 2018 Author Report Share Posted February 8, 2018 In addition, I found a download for v2.4.2 of the DPSapp, and tried installing that. When I rebooted and ran the older app, it asked me for the S/N of the power supply (something that the 3.0.x versions did not). Is the S/N listed on the box somewhere, as I am unable to remove the power supply to see if I can find it on the physical unit. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted February 10, 2018 Report Share Posted February 10, 2018 Hi, Ok so that is weird, I am not sure why the login is still not working for you. Thanks for confirm you can login to the website. The serial number is on the box and PSU, small white sticker with a long number/letters, but you should not ever have to enter the PSU serial, it is likley due to the software not supporting that newer model PSU and going to default mode. Is your OS older? when was the last time you did a fresh install? Quote Link to comment Share on other sites More sharing options...
Lord Storic Posted February 10, 2018 Author Report Share Posted February 10, 2018 This system was completely built from scratch and the OS was a brand new install. Is the software supposed to read the S/N via the USB interface? I ask because when I look at the About of the app, the S/N is blank (see screenshot). I tried entering the S/N on the sticker on the box into the 2.4.2 version of the app, but the string on the label had more characters than what the 2.4.2 version would allow. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted February 15, 2018 Report Share Posted February 15, 2018 Hello, To follow up after checking with our R&D team, we suggest to RMA the unit under warranty to replace it. We are continuing to look into this issue, if anyone in the USA has this issue, please PM me so I can work with you on the replacement process and receive back your unit for testing. Global Support contact list: http://www.thermaltake.com/corporate.aspx?t=4 USA Direct Support - https://thermaltakeusa.zendesk.com/hc/en-us Quote Link to comment Share on other sites More sharing options...
Peny Posted February 17, 2018 Report Share Posted February 17, 2018 If I am from Poland (Europe), what am I supossed to do? Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted February 19, 2018 Report Share Posted February 19, 2018 On 2/17/2018 at 4:18 AM, Peny said: If I am from Poland (Europe), what am I supossed to do? Hi, Contact our offices in your region, I believe it would be our Germany office that covers Europe. You can also take it back to the place of purchase as well to swap it out for a new one. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted September 11, 2018 Report Share Posted September 11, 2018 10 hours ago, jasonsmith said: it was working smooth on my iPad Pro when it was running on ios 10 however as I have updated to ios 11.3 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it? with regards Hi, I just tested the DPS G app on my iphone x right now running iOS version 11.4.1 and it loads without issue. Suggest to update your iOS to the latest and/or reinstall the app and see if that resolves it. Quote Link to comment Share on other sites More sharing options...
benin Posted March 11, 2022 Report Share Posted March 11, 2022 On 2/9/2018 at 5:19 AM, Lord Storic said: In addition, I found a download for v2.4.2 of the DPSapp, and tried installing that. When I rebooted and ran the older app, it asked me for the S/N of the power supply (something that the 3.0.x versions did not). Is the S/N listed on the box somewhere, as I am unable to remove the power supply to see if I can find it on the physical unit. On 2/6/2018 at 8:00 AM, Lord Storic said: I have a newly installed Windows 10 Pro 64-bit and have installed the latest DPS G app to control and monitor a newly purchased Thermaltake Toughpower iRGB PLUS 1250W Titanium power supply. I can use the software to change the lighting in the power supply but I cannot log in to the software and be able to monitor the PS from the web. Any suggestions? cps test ometv I will let you inform about the next issues Quote Link to comment Share on other sites More sharing options...
Alexkhann Posted March 13, 2022 Report Share Posted March 13, 2022 On 2/6/2018 at 10:36 AM, Darren YangTt Spm said: Hi Lord Storic, if you want to monitor your PSU and PC status from mobile and cloud, you need to sign up account from following webpage http://dps.thermaltake.com/en/feed/feedlist and log in the account on DPS G PC APP as shown in following figure, then, you can see the record on mobile and web Thanks Quote Link to comment Share on other sites More sharing options...
farnandez Posted March 14, 2022 Report Share Posted March 14, 2022 On 3/11/2022 at 11:12 PM, benin said: I will let you inform about the next issues gb whatsapp Thanks, But I think community member and devs will automatically know if there is new issue in the version. Quote Link to comment Share on other sites More sharing options...
Johnhilton Posted October 4, 2023 Report Share Posted October 4, 2023 On 3/14/2022 at 6:33 AM, farnandez said: Thanks, But I think community member and devs will automatically know if there is new issue in the version. yeah, this is possible devs will automatically know about the new issue in the version, but it is necessary for everyone who using this version to tell about any issue to the community. Quote Link to comment Share on other sites More sharing options...
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