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Lord Storic

DPS G v3.0.1 app doesn't log in

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I have a newly installed Windows 10 Pro 64-bit and have installed the latest DPS G app to control and monitor a newly purchased Thermaltake Toughpower iRGB PLUS 1250W Titanium power supply.  I can use the software to change the lighting in the power supply but I cannot log in to the software and be able to monitor the PS from the web.  Any suggestions?

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On 2/6/2018 at 1:03 PM, Lord Storic said:

I have an account on the listed webpage, but when I enter my credentials into the DPS G app, nothing happens.

Try reinstalling the software. make sure you uninstall the current one first and please reboot.

Also make sure your internet connection is good too as it needs to connect to the server to validate.

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I have uninstalled, rebooted, and reinstalled DPS G App v3.0.1 Global.  I also have Internet connectivity, but I am still unable to log in.  I enter my credentials and click the Login button and nothing happens.

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1 hour ago, Lord Storic said:

I have uninstalled, rebooted, and reinstalled DPS G App v3.0.1 Global.  I also have Internet connectivity, but I am still unable to log in.  I enter my credentials and click the Login button and nothing happens.

Thanks for the help to check and reinstall. I have checked both the web and app and was able to login to both of them.

If I type in my password wrong I get a message haha i forgot, too many >.< then I logged in to both without an issue.

I know the app also flagged windows firewall, maybe you blocked it by mistake? check the settings?

Can you login here no problem? - http://dps.thermaltake.com/en

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So, I've checked Windows Firewall and the app is correctly being allowed.  In addition, I've tried incorrectly entering my credentials into the app, and get no message or response from the app at all.  Also, I am able to log into the website with my credentials.

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In addition, I found a download for v2.4.2 of the DPSapp, and tried installing that.  When I rebooted and ran the older app, it asked me for the S/N of the power supply (something that the 3.0.x versions did not).  Is the S/N listed on the box somewhere, as I am unable to remove the power supply to see if I can find it on the physical unit.

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Hi,

Ok so that is weird, I am not sure why the login is still not working for you. Thanks for confirm you can login to the website.

The serial number is on the box and PSU, small white sticker with a long number/letters, but you should not ever have to enter the PSU serial, it is likley due to the software not supporting that newer model PSU and going to default mode.

Is your OS older? when was the last time you did a fresh install?

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This system was completely built from scratch and the OS was a brand new install.  Is the software supposed to read the S/N via the USB interface?  I ask because when I look at the About of the app, the S/N is blank (see screenshot).  I tried entering the S/N on the sticker on the box into the 2.4.2 version of the app, but the string on the label had more characters than what the 2.4.2 version would allow.

DPSGAbout.jpg

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Hello,

To follow up after checking with our R&D team, we suggest to RMA the unit under warranty to replace it.

We are continuing to look into this issue, if anyone in the USA has this issue, please PM me so I can work with you on the replacement process and receive back your unit for testing.

Global Support contact list:

http://www.thermaltake.com/corporate.aspx?t=4

USA Direct Support - https://thermaltakeusa.zendesk.com/hc/en-us

2018-02-14_061536.jpg

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On 2/17/2018 at 4:18 AM, Peny said:

If I am from Poland (Europe), what am I supossed to do?

Hi,

Contact our offices in your region, I believe it would be our Germany office that covers Europe.

You can also take it back to the place of purchase as well to swap it out for a new one.

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