MMm You might want to try the latest software as the version you are using is quite old. Your running v1.0.2 the link below is for v2.1.5 its the latest version I could find. Not completely familiar with the non-plus riing fans.
https://www.thermaltakeusa.com/db/support/software/RiingRGBTTPremiumEdition_Setup.zip
Yes, they have been very kind and have helped a lot ... thank you very much for your work I hope you continue with the accompaniment that we do to all of us, we decided to marry the components and parts that thermaltake brings to the market.