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I plugged everything into the right places re-plugged used the wrong and right software still get same error. Bios and Aura sync works with it I can change colors and control fan speed but when I use your own software I get the error. Can't even use the app as that doesn't work either the version I used was RGB plus 1.2.4_x86 and still error I have Asus z370-e motherboard. I just want a fix cause I bought the controller and 6 fans so don't want them to go to waste.

Hi all. My "Errror Code:H_0x0001" story is a little bit different like others. Its not software problem. My two controller is ruined. (physically dead) I buy a 2x20cm Riing Plus and 3x14 Riing Plus fans (pack) and all working good. After 1 week i play a game and my PC is turned off automatically. Ok. Restart. After restart my PC i get the Errror Code:H_0x0001 (controller not connected to USB) Hmmmm interesting. I try to reconnect my controller but nope, the app is not see my controller. I think its died. No problem is have two more controller. (two from the 20cm fans) I connect the new controller and its working again!!! But LOL. Working... only worked for 1 day. Dead again. No USB connect or disconect sound if i try the USB cable connect and disconnect. So yes, the controller is dead physically. Now i use my third controller BUT! i use the updated new power cable. The first two controller is use the "old" power cable. (this cable included in the 3x14cm Riing Fans Pack) So i think the "old" power cable is kill my two controller? I don't know. The third controller is testing with the updated new cable. Pictures: Video from the first time working controller: PC Specs: Asus Maximus X 7700K GTX1080 TI 32GB DDR4 Thermaltake 1050W Thanks for the help.

I have exactly the situation. Bought two sets, not so long ago less than a month ago. It looks like a manufacturing defect. Do not contact tech support. They are silent, but one answer.

I have exactly the situation. Bought two sets, not so long ago less than a month ago. It looks like a manufacturing defect. Do not contact tech support. They are silent, but one answer.

And here we are again.. my third controller is dead... The fans spinning with the default speed and rainbow colors but: I try all my all USB ports, i try reinstall the software i try another power cable. No connect and disconnect sound in Win 10 Pro 64bit after i disconnect and conect my TT Fan Controller. Not working! But why not working?? The internet is full with this ........g issues! Why not fixing this Thermaltake Team??? WHY?????? If my CPU is die because your fans is not spinning correctly I complain to whole team! We meet in court! Big Thanks Thermaltake! Big THANKS! -.-'

Not only you have this problem... i have this problem too. And no fixing.. the thermaltake team is don't care about the users. I write an issue ticket with the official site but i never get answer. This is my first Thermaltake product but my last one too. And i make a don't buy Thermaltake video on YT and link to every forum! BIG THANKS THERMALTAKE TEAM! My topic: https://community.thermaltake.com/index.php?/topic/77099-two-tt-rgb-fan-controller-is-ruined-but-why/