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Joshua Chang

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About Joshua Chang

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  1. Hi There Thank you for contacting us. according to your problem I suggest you to get 8 pin PCIE to 8 pin CPU adapter, such as this one below: https://www.ebay.com/itm/SuperMicro-CBL-PWEX-0665-PCIe-8-pin-female-black-to-CPU-8-pin-female-white/362036775395?hash=item544b12c9e3:g:49IAAOSwEH9ZZp4T Of course you can get Molex to 4 pin PCIE adapter but since Molex's threshold is not as high as 8pin PCIE, I still recommend go for 8 pin PCIE to 8 pin CPU adapter. Finally, do not plug the PCIE cable to CPU directly! For this model, they have different pin assignment and you could damage your VGA card by doing so!
  2. I know its bias, but we really make good PSUs. we have been improving year by year on the PSU specification and up our warranty not just for marketing purpose but also the confident on our products.
  3. Hi Qu1et Sorry for the trouble, please try one of these emails below according to your region: Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au
  4. Hi Tom I am not sure I understand your question correctly, so please bear with me. I just checked all the TR2 series, and they are all non modular power supply. So, your 4x4 for CPU connector should already mounted to your power supply. Therefore, if the 4x4 CPU connector is missing, you should return it and get a new one. If this is not what you meant, a picture to help us to understand would be greatly appreciated. Here is all the customer email address in case you need it: Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au Thanks
  5. Hi Geoff W0116 is indeed an old model. Now, we have newer version of Toughpower 750W: http://www.thermaltake.com/Power_Supply/Toughpower_Series_/Toughpower/C_00002295/Toughpower_750W_Gold_Modular_/design.htm Please check out the specification, and hope you will like it.
  6. Hi There The original length on our CPU 4+4 cable was 550 mm, however, we recently added to 600 mm. The cable length is not listed on the packaging, so I can guarantee which on you will get. Sorry for the inconvenience.
  7. Hi W1zzard Thanks for the information, I guess this problem is due to 5V. sb not sending the correct power good signal to mother board correctly. I will pass to our R&D department to continue study on this issue. I think you have very good chance to get a replacement because if i am correct, TRX's warranty is 3 year. Here is the customer service email ( cs3@thermaltake.com.tw ) please contact them for further assist.
  8. Hi W1zzard Could you provide what MB you use and Serial Number on your TR2 RX 1200W? This problem probably caused by unbalance loading between 12V/ 5V/ 3.3V If I remember correctly, Intel has a c6/c7 requirement on all power supply since 2013, specially aiming on sleep mode. TR2 RX 1200W is an old model and may not design according to C6/C7. But it could be a malfunction also. Mean while you can contact our customer services for possible replacement. Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au
  9. Hi Jedi Please contact our customer service for further assist: Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au Thank you
  10. Hi Federico Sorry about what happened. I have contacted our customer service here from the headquarter and help you out quick. Please use this window from now on : cs3@thermaltake.com.tw Best regards
  11. Hi Wax Right now I have no idea what caused your Toughpower Grand RGB Gold LED malfunction. Please contact our customer service for replacement: Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Moreover, please help us continue to study on this issue by sending back your old power supply via FedEx. Our Fedex account is 2472-4701-7 (Bill duties and taxes to recipient) ADD: 5F, No. 185, Sec.2, Tiding Blvd., Neihu Dist., Taipei City 114, Taiwan TEL: +886-2-8797-5788 ext 2502 Name: Joshua Chang Greatly appreciated.
  12. Hi kyuubi85 & Wax Right now I have no idea what caused your Toughpower Grand RGB Gold LED malfunction. Please contact our customer service for replacement: Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Moreover, please help us continue to study on this issue by sending back your old power supply via FedEx. Our Fedex account is 2472-4701-7 (Bill duties and taxes to recipient) ADD: 5F, No. 185, Sec.2, Tiding Blvd., Neihu Dist., Taipei City 114, Taiwan TEL: +886-2-8797-5788 ext 2502 Name: Joshua Chang Greatly appreciated.
  13. Hi Kyuubi85 Are you holding a 80+ Gold or 80+ Bronze RGB power supply?
  14. Hi Ramonbasilio usually, when video went on and off can be 2 types situation happens: 1. Not enough power. However, in your case 500W should be enough. 2. Unbalance loading between 12V, 5.5V, and 3V. Therefore, please contact our custmer service for replacement. USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com Thank you for choosing Thermaltake
  15. Hi Bethbristw Looks like you need to figure out how much wattage you need for your whole system. Here, you can use this website to figure it out: https://outervision.com/power-supply-calculator Toughpower series comes with big power and budget price, if you live in U.S.A please check out the price and specification in Amazon:https://www.amazon.com/Thermaltake-TOUGHPOWER-Modular-Supply-PS-TPD-1000MPCGUS-1/dp/B00LZVOK18/ref=sr_1_1?ie=UTF8&qid=1500257955&sr=8-1&keywords=TPD%2B1000&th=1 Wish you luck on your project.
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