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Joshua Chang

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About Joshua Chang

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  1. Hi Avenger86 Thank you reaching our here. We have two PFCs in that model, one for high workload and the other for low. I am guessing the PFC work with low workload is having some problems, maybe off setting. Could you let me know the S/N number in the back of your power supply, and contact our Customer Service for a possible replacement. and let us study the issue with your power supply. Thanks. Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au
  2. Hi Carlos Every power supply could have different pin assignment for cable, if using random cable other from the package that you purchased could cause damage to power supply, so please don't do it.
  3. Hi Compguygo Thanks for reaching out here, but "Do not attempt what you are about to do!" Due to the design layout and pin assignment, if you plugged pci-e cable to the CPU 4+4 slot, you can fry your motherboard. I suggest to get a new power supply that comes with 2 sets of 4+4 CPU cables.
  4. Hi Juez Thanks for reaching out form Spain. But sorry for bring you the bad news that Toughpower Grand RGB 750W does not support for DPSG software. Please consider our Toughpower iRGB series for the benefits of DPS G APP. https://www.thermaltake.com/toughpower-irgb-plus-750w-gold-tt-premium-edition.html By the way, love your beautiful country, I had been there early last year for vocation.
  5. Hi v8wgVB9NmP Thanks for reaching out here. Usually, SCP is a must to handle big current within very short amount of time. This one should't be missing. However, since many power supplies are single 12V, it make OCP almost equals to OPP, therefore, OCP sometimes are missing.
  6. Hi DeiW3as If your old 600W works fine with your current system, then 750W Toughpower Grand RGB sync should works fine. Please contact our customer service for a possible replacement. Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au
  7. Hi Alihd Please reach out for our Customer service see if they can help, Thanks. Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au
  8. Hi IIie321 Thank you for reaching here. Here is the information on inductance, hope this would help.
  9. Hi illie321 Thanks for reaching out here. Hope this would help.
  10. Hi Hyrix7Q No worry, run the RMA process and see if you can send back to us. We'd like to study what's going on with it.
  11. Hi Crater8 This company: CableMod https://cablemod.com/ sometime do sleeved cable for us. You can ask them if they have the black sleeved cables that you need.
  12. Hi Gcoug1 Toughpower 650W is design only provides 1, 8 pin for user. For safety reason, I strongly suggest to get a new power supply that comes with 2, 8 pins. Different power supply comes with different pin layout design, it can cause damage to the power supply if you plug in something that is not from us.
  13. Hi Basriwizz2 Due to difference power supply design platform, pin layout are also different. Therefore, do not share power connectors with different power supply.
  14. Hi Carlos You can also get a cable extension kit to solve your problem.
  15. Hi Unholyanimal As you may already know there are many new motherboard needs more than just one ATX 12v connector (4x4pin) Therefore, recently we actually upgrade this series by providing 2x ATX 12v connectors.
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