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Joshua Chang

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  1. Hi Carlos You can also get a cable extension kit to solve your problem.
  2. Hi Unholyanimal As you may already know there are many new motherboard needs more than just one ATX 12v connector (4x4pin) Therefore, recently we actually upgrade this series by providing 2x ATX 12v connectors.
  3. Hi Rubix Sounds like you want more control over fan RPM here. However, due to safety reason, we can't let users take control over PSU hardware protections, such as OCP, OTP, and etc... Therefore, set RPM at 500 as you mentioned is not possible.
  4. Dear Atomic Pucnk I am very sorry about what happened. This is Joshua, I am the power PM here at the Thermaltake. I will try to talk with our customer services department and help with your need from here Thank you
  5. Hi Cxdani I ran a estimation on how much wattage you are using right now and it shows you are probably using around 570W. I would recommend to change your power supply to 750W with 80+Gold efficiency, so your power supply can be less stressful. You can consider our Toughpower GF1 750W here: https://www.amazon.de/dp/B07N7XVNZ4/ref=sr_1_3?keywords=toughpower+GF1&qid=1572427208&s=mobile-apps&sr=8-3
  6. Hi There PS-TPG-0750FPCGEU-S can sync LEDs colors with RGB motherboards from Asus, MSI, and Gigabyte, however, PS-TPG-0750FPCGEU-R can not sync with any RGB motherboards.
  7. Hi There Thank you for contacting us. according to your problem I suggest you to get 8 pin PCIE to 8 pin CPU adapter, such as this one below: https://www.ebay.com/itm/SuperMicro-CBL-PWEX-0665-PCIe-8-pin-female-black-to-CPU-8-pin-female-white/362036775395?hash=item544b12c9e3:g:49IAAOSwEH9ZZp4T Of course you can get Molex to 4 pin PCIE adapter but since Molex's threshold is not as high as 8pin PCIE, I still recommend go for 8 pin PCIE to 8 pin CPU adapter. Finally, do not plug the PCIE cable to CPU directly! For this model, they have different pin assignment and you could damage your VGA card by doing so!
  8. Hi Qu1et Sorry for the trouble, please try one of these emails below according to your region: Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au
  9. Hi Tom I am not sure I understand your question correctly, so please bear with me. I just checked all the TR2 series, and they are all non modular power supply. So, your 4x4 for CPU connector should already mounted to your power supply. Therefore, if the 4x4 CPU connector is missing, you should return it and get a new one. If this is not what you meant, a picture to help us to understand would be greatly appreciated. Here is all the customer email address in case you need it: Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au Thanks
  10. Hi Geoff W0116 is indeed an old model. Now, we have newer version of Toughpower 750W: http://www.thermaltake.com/Power_Supply/Toughpower_Series_/Toughpower/C_00002295/Toughpower_750W_Gold_Modular_/design.htm Please check out the specification, and hope you will like it.
  11. Hi There The original length on our CPU 4+4 cable was 550 mm, however, we recently added to 600 mm. The cable length is not listed on the packaging, so I can guarantee which on you will get. Sorry for the inconvenience.
  12. Hi W1zzard Thanks for the information, I guess this problem is due to 5V. sb not sending the correct power good signal to mother board correctly. I will pass to our R&D department to continue study on this issue. I think you have very good chance to get a replacement because if i am correct, TRX's warranty is 3 year. Here is the customer service email ( cs3@thermaltake.com.tw ) please contact them for further assist.
  13. Hi W1zzard Could you provide what MB you use and Serial Number on your TR2 RX 1200W? This problem probably caused by unbalance loading between 12V/ 5V/ 3.3V If I remember correctly, Intel has a c6/c7 requirement on all power supply since 2013, specially aiming on sleep mode. TR2 RX 1200W is an old model and may not design according to C6/C7. But it could be a malfunction also. Mean while you can contact our customer services for possible replacement. Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au
  14. Hi Jedi Please contact our customer service for further assist: Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au Thank you
  15. Hi Federico Sorry about what happened. I have contacted our customer service here from the headquarter and help you out quick. Please use this window from now on : cs3@thermaltake.com.tw Best regards
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