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About Joshua Chang

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Joshua Chang reacted to a post in a topic: iRGB PLUS 1050W noise
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Hi Avenger86 Thank you reaching our here. We have two PFCs in that model, one for high workload and the other for low. I am guessing the PFC work with low workload is having some problems, maybe off setting. Could you let me know the S/N number in the back of your power supply, and contact our Customer Service for a possible replacement. and let us study the issue with your power supply. Thanks. Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@therma
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Need recommendation for PSU with V250
Joshua Chang replied to Carlos Checo's topic in Power Supplies
Hi Carlos Every power supply could have different pin assignment for cable, if using random cable other from the package that you purchased could cause damage to power supply, so please don't do it. -
Hi Compguygo Thanks for reaching out here, but "Do not attempt what you are about to do!" Due to the design layout and pin assignment, if you plugged pci-e cable to the CPU 4+4 slot, you can fry your motherboard. I suggest to get a new power supply that comes with 2 sets of 4+4 CPU cables.
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Tt DPS app dont work for me , It´s compatible with my PSU ?
Joshua Chang replied to Juez's topic in Power Supplies
Hi Juez Thanks for reaching out form Spain. But sorry for bring you the bad news that Toughpower Grand RGB 750W does not support for DPSG software. Please consider our Toughpower iRGB series for the benefits of DPS G APP. https://www.thermaltake.com/toughpower-irgb-plus-750w-gold-tt-premium-edition.html By the way, love your beautiful country, I had been there early last year for vocation. -
Hi v8wgVB9NmP Thanks for reaching out here. Usually, SCP is a must to handle big current within very short amount of time. This one should't be missing. However, since many power supplies are single 12V, it make OCP almost equals to OPP, therefore, OCP sometimes are missing.
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Thermaltake Grand RGB Sync PSU 80 Plus Gold 750W PROBLEM
Joshua Chang replied to DeiW3as's topic in Power Supplies
Hi DeiW3as If your old 600W works fine with your current system, then 750W Toughpower Grand RGB sync should works fine. Please contact our customer service for a possible replacement. Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au -
Hi Alihd Please reach out for our Customer service see if they can help, Thanks. Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au
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Hi IIie321 Thank you for reaching here. Here is the information on inductance, hope this would help.
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Hi illie321 Thanks for reaching out here. Hope this would help.
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Scratch on psu
Joshua Chang replied to hyrix7Q's topic in Digital Power Supplies(Smart Power Management)
Hi Hyrix7Q No worry, run the RMA process and see if you can send back to us. We'd like to study what's going on with it. -
Hi Gcoug1 Toughpower 650W is design only provides 1, 8 pin for user. For safety reason, I strongly suggest to get a new power supply that comes with 2, 8 pins. Different power supply comes with different pin layout design, it can cause damage to the power supply if you plug in something that is not from us.
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Question about compability of PSU cables for GF1 850W
Joshua Chang replied to basriwizz2's topic in Power Supplies
Hi Basriwizz2 Due to difference power supply design platform, pin layout are also different. Therefore, do not share power connectors with different power supply. -
Need recommendation for PSU with V250
Joshua Chang replied to Carlos Checo's topic in Power Supplies
Hi Carlos You can also get a cable extension kit to solve your problem. -
Hi Unholyanimal As you may already know there are many new motherboard needs more than just one ATX 12v connector (4x4pin) Therefore, recently we actually upgrade this series by providing 2x ATX 12v connectors.