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Tt David

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Everything posted by Tt David

  1. Could you give more details of your macro? I've tried on our keyboard and it works.
  2. Could you please try the reinstall step here: 1. plug out your keyboard 2. remove software 3. go to C:\Program Files (x86)\TteSPORTS and clean all files 4. restart your computer 5. plug in the keyboard 6. install software
  3. Hi Albert, Here is some advice for this case: 1. Could you please try it on the other computer and check if it can work or not? If it doesn't work either, please contact our customer service: USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com Europe: support@thermaltake.de 2. If it works, please reinstall the software: http://www.ttesports.com/files/Product_download/ttesportscommandcenterv1.0243.zip 1. plug out your mouse 2. remove software 3. go to C:\Program Files (x86)\TteSPORTS and clean all files 4. restart your computer 5. plug in the mouse (use USB 3.0 port if possible) 6. install software
  4. Please follow these steps and delete all your macro settings: Also please check the top right button and switch your keyboard into normal mode Poseidon Z RGB Firmware Update Steps.pdf
  5. If you want to use the macro please make sure you switch the keyboard into gaming mode (the top right button on the keyboard)
  6. Could you please contact our China Branch: Thermaltake Capital Beijing Co., Ltd.#907, HaiTai Plaza, No. 229, North 4th Ring Road, Haidian District, Beijing, 100083, PRC TEL : +86-10-8288-3159 FAX : +86-10-8288-3302 E-MAIL : ttchina@thermaltake.com.cn
  7. Could you please restart your computer and update the software to V2.0.1? Also, please follow these steps and update your firmware to 51:
  8. Thanks for your feedback. We will keep tracking the issue and fix it soon.
  9. I'm really sorry for the late update. We've tracked the software update schedule with the engineer for a long time but still waiting for their confirm. We indeed care our customer's opinion and would like to improve our products. Sorry for your inconvenience and will let you know if there is any update
  10. Did you click "apply" and "ok" after you set up the macros?
  11. Could you please try this one: http://my.ttesports.com/index.aspx
  12. Sorry for your inconvenience. Could you please try to update the firmware to 48 or 51? We are fixing the software now and will update the new version soon.
  13. Really sorry to the inconvenience. I've passed these information to our PM team and they are fixing these issue now. We will update the new version soon, thank you.
  14. Please check here: http://www.ttesports.com/Keyboard/217/CHALLENGER_Prime_RGB_Combo/productPage.htm?a=a&g=ftr#.VsKPYvl97RY
  15. We will release a new software this week, please remove your software and download the new one, thank you.
  16. GOOD NEWS! We've updated our POSEIDON Z RGB software with some new and stunning features. Best yet, it is available for download from our product page now - http://ppt.cc/dRgGR Improved features include: - New improved graphical user interface (GUI) - Reduced loading time - 5 new wave, ripple and arrow color templates - Dynamic GUI lighting interface for wave, ripple, and arrow effects Installation steps: 1. Unplug your keyboard 2. Remove the old software 3. Uninstall old driver using the Control Panel -- Programs -- Tt eSPORTS POSEIDON Z RGB 4. Go to directory C:\Program Files (x86)\TteSPORTS and remove all files 4. Restart your computer 5. Plug in the Keyboard 6. Install new software Note: - Please remember to update your hardware firmware before updating with the new software. For direct firmware download: https://www.dropbox.com/s/wlon3jun2fwni1f/FwChack.rar?dl=0
  17. Could you please contact our customer service here: Europe: support@thermaltake.de Thermaltake Germany GmbHOststrasse 26, 22844 Norderstedt, Germany TEL : +49(0)40/30-85-86-0 FAX : +49(0)40/30-85-86-89 E-MAIL : info@thermaltake.de
  18. Could you please contact our customer service and we will have someone assist the issue with you: USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com Europe: support@thermaltake.de
  19. Could you please try this keyboard on the other computer? We may need to check is that a software problem or hardware problem
  20. Could you please contact our Russia branch here: Thermaltake Russia Representative OfficeRussia, 115172 Moscow,Bolshie Kamenshiki St., 8 bld. TEL: +7(495) 739- 5906 E-MAIL : info@thermaltakerussia.ru WWW : http://ru.thermaltake.com
  21. Hi Alex, very sorry for your inconvenience. I've sent an email to you and will help to solve the problem ASAP, thank you.
  22. Could you try this one: http://my.ttesports.com/ctGeneral.aspx
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