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Tt David

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Posts posted by Tt David

  5. Black V2 Not responsive

    in Gaming Mice

    Posted

    Hi Albert,

     

    Here is some advice for this case:

     

    1. Could you please try it on the other computer and check if it can work or not? If it doesn't work either, please contact our customer service:

     

    USA / Canada :

    ttsupport@thermaltakeusa.com

    Tel: Toll-Free 01-800-988-1088

    M-F 9:00AM â€“ 5:30PM (P.S.T)   

     

    Brazil: suporte@thermaltakebr.com

     

    Asia: cs2@thermaltake.com

     

    Europe:  support@thermaltake.de

     

    2. If it works, please reinstall the software: http://www.ttesports.com/files/Product_download/ttesportscommandcenterv1.0243.zip

     

    1. plug out your mouse

    2. remove software

    3. go to C:\Program Files (x86)\TteSPORTS and clean all files

    4. restart your computer

    5. plug in the mouse (use USB 3.0 port if possible)

    6. install software

  7. Poseidon Z RGB software / lightning issue

    in Mechanical

    Posted

    So far so good!

    All the lighting effects seem to be working correctly (I've tried Static, Reactive, Arrow Flow, Wave and Ripple).

     

    One thing I've noticed, is the colour control slider is a bit buggy and the stops don't move all the way to the left or right.

    Overall though, dramatic improvement over the previous firmware ;)

     

    If I notice any other oddities I will post them here.

     

    EDIT: Recording a macro crashes the software and doesn't pick up any keys :(

     

    If you want to use the macro please make sure you switch the keyboard into gaming mode (the top right button on the keyboard)

  8. Poseidon Z Issue /:

    in Mechanical

    Posted

    Hi,

     

    I am based in Hong Kong. Have purchased the keyboard in HK and having the same issue since the past 6 months.  Any support by thermaltake in HK?

     

    Regards,

    Ritesh

     

    Could you please contact our China Branch:

     

    Thermaltake Capital Beijing Co., Ltd.

    #907, HaiTai Plaza, No. 229, North 4th Ring Road, Haidian District, Beijing, 100083, PRC 

    TEL : +86-10-8288-3159 

    FAX : +86-10-8288-3302 

    E-MAIL :

    ttchina@thermaltake.com.cn

  10. VENTUS X Optical RGB Owner's club

    in Optical Sensor

    Posted

    Just an update on the situation.. I contacted your social media guy on facebook (or girl) whomever - and they said they got in touch with the PM (I assume that's product manager) and said they will able to reproduce the mouse not remembering the DPI step - not sure if this applies to everything not being remembered but he/she mentioned that it had to do with me using such a low dpi step and that it will be patched.

     

    I'm hoping it will resolve the issue

     

    Thanks for your feedback. We will keep tracking the issue and fix it soon. 

  11. VENTUS R Optical Gaming Mouse Owner's Club

    in Optical Sensor

    Posted

    That's what it seems like, months and months go by with no updates on if they're even working on it. A fix that I would literally fix in one day if my profession and job was to figure out the firmware issues and solve them. I don't get why there's such a lack of desire to fix a product they sell? maybe because 95% of their consumers are plebs who wouldn't notice. In one regard I feel they don't care because they accept the fact they're not a mouse company and don't care about their mouse genre reputation. But I think they're making a mistake in not realizing what a great mouse they have potential wise. Oh well!

     

    I'm really sorry for the late update. We've tracked the software update schedule with the engineer for a long time but still waiting for their confirm. We indeed care our customer's opinion and would like to improve our products. Sorry for your inconvenience and will let you know if there is any update

  14. POSEIDON Z RGB New Software Updated

    in Mechanical

    Posted

    I have an issue with the new software. Everything was working fine until I decided to run the update that you linked as "direct firmware download". The keyboard started glitching badly and most of the new software's functions are gone. The firmware got "updated" from 0 to 40 and now the new update barely works.

    -static: can't change spectrum circling's speed

    -reactive: works fine.

    -arrow flow: can't change colors and it'll be set at a really slow speed for some reason. Resetting the keyboard fixes this 

    -wave: can only change speed and direction. Presents don't work at all

    -ripple: same thing as arrow flow

    I have re-done the steps you mentioned to no avail. I have reinstalled the program multiple times now and even in different drives, have deleted the registry but nothing seems to work.

     

    Sorry for your inconvenience. Could you please try to update the firmware to 48 or 51?

     

    We are fixing the software now and will update the new version soon.

     

    step1.PNG

     

    step2.PNG

     

    step3.PNG

  19. POSEIDON Z RGB New Software Updated

    in Mechanical

    Posted

    new-software-banner.jpg

     

    GOOD NEWS! We've updated our POSEIDON Z RGB software with some new and stunning features. Best yet, it is available for download from our product page now - http://ppt.cc/dRgGR

    Improved features include:

    - New improved graphical user interface (GUI)

    - Reduced loading time

    - 5 new wave, ripple and arrow color templates

    - Dynamic GUI lighting interface for wave, ripple, and arrow effects

     

    Installation steps:

    1. Unplug your keyboard

    2. Remove the old software

    3. Uninstall old driver using the Control Panel -- Programs -- Tt eSPORTS POSEIDON Z RGB

    4. Go to directory C:\Program Files (x86)\TteSPORTS and remove all files 4. Restart your computer

    5. Plug in the Keyboard 6. Install new software Note: - Please remember to update your hardware firmware before updating with the new software.

     

    For direct firmware download: https://www.dropbox.com/s/wlon3jun2fwni1f/FwChack.rar?dl=0

  21. TT esports poseidon z rgb doubles letters

    in Mechanical

    Posted

    Could you please contact our customer service and we will have someone assist the issue with you:


     


    USA / Canada :


    ttsupport@thermaltakeusa.com


    Tel: Toll-Free 01-800-988-1088


    M-F 9:00AM â€“ 5:30PM (P.S.T)   


     


    Mexico :


    Por Email: apoyotecnico@thermaltakeusa.com


    Por Telefono: 01-800-823-2606


    En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)   


     


    Brazil: suporte@thermaltakebr.com


     


    Asia: cs2@thermaltake.com


     


    Europe:  support@thermaltake.de


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