[Level 10M cursor does not move]

Hello there.

 

Anyone with a solution??

 

I've been trying to update the firmware via Command center again n again from past few days.

It does say that the firmware is out of date and prompts "please connect level 10m via usb cable", despite it being already connected.

And when I try to click the update button the command center keeps on crashing.

 

P.S. I've also tried cancelling the update and go into command center - it does show my mouse connected and allows to make all the changes to profile n light effects (I did not try and touch the dpi setting as that's waht earlier triggered the sensor not to respond)

So, all my USB ports and drivers are working properly.

 

Any help/workaround would be much appreciated.

 

Thanks in advance.

 

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx 

[Configure Right Side Macro Mouse Key to Keyboard Key]

Does your "page up" work when you press the button while not playing games?  

[Black V2 and Win10]

Did that happen on other computer? 

[Dracco Captain headset cord]

Please contact our AU branch:  

 

Thermaltake Australia and New Zealand Pty Ltd.

60/170 Forster Road Mount Waverley VIC 3149 AUSTRALIA 
TEL : +61 (03) 9544 6587 
E-MAIL :

nasser@thermaltake.com.au 

sales@thermaltake.com.au

[Tt esports Commander Multi Light Combo: Mouse problem]

Could you please contact our customer service

 

USA / Canada :

ttsupport@thermaltakeusa.com

Tel: Toll-Free 01-800-988-1088

M-F 9:00AM â€“ 5:30PM (P.S.T)   

 

Mexico :

Por Email: apoyotecnico@thermaltakeusa.com

Por Telefono: 01-800-823-2606

En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)   

 

Brazil: suporte@thermaltakebr.com

 

Asia: cs2@thermaltake.com

 

Europe:  support@thermaltake.de

[Tt esports Commander Multi Light Combo: Mouse problem]

[Challenger Prime: Windows Key in Game Mode]

We're sorry that our software doesn't support the Window key on/off in gaming mode. We will ask our PM team to renew the software in the future.

[Dracco Captain headset cord]

Hi there, where are you from?

[CHALLENGER Ultimat Owner Club]

This keyboard is not full anti-ghosting keys, so it may happen sometimes.

 

 

[Posidon Z RGB Not Working After Firmware Update]

Thanks, what do you mean specifically by AP?

Software

[poseidon z illuminated problem]

Could you please send an email to 

cs2@thermaltake.com

[poseidon z illuminated problem]

Could you please contact our customer service here:

http://my.ttesports.com/csWarranty.aspx 

 

Our MY distributor

Techventis

Website:http://www.techventis.com/

[Challenger Prime: Windows Key in Game Mode]

when will this update come out for the older red purple blue challenger prime?

i just got one for the macros but it is useless if i cant use the windows key at the same time and it would be a shame to get a refund as it has a nice feel to the keys

also it would be nice if that big useless back light dial could be used for sound or some sort of macro

 

Please download the software V3.0 here: http://www.ttesports.com/Keyboard/156/CHALLENGER_Prime/productPage.htm?a=a&g=ftr

[Posidon Z RGB Not Working After Firmware Update]

Hi there,

 

If you have the same issue again, please reinstall the software again as following steps:

 

Reinstall step

1. plug out your keyboard

2. remove AP

3. go to C:\Program Files (x86)\TteSPORTS and clean all files

4. restart your computer

5. plug in the Keyboard

6. install AP

[Level 10M cursor does not move]

Could you reinstall the command center and download here: http://www.ttesports.com.tw/files/Product_download/ttesportscommandcenterv10230.rar

 

Reinstall step

1. plug out your mouse

2. remove AP

3. go to C:\Program Files (x86)\TteSPORTS and clean all files

4. restart your computer

5. plug in the mouse

6. install AP

 

Did you use any keyboard software at the same time?

[Reviving Poseidon Z RGB]

Awesome!!

 

[SHOCK 3D 7.1 Owners Club]

im from the US... i have an EF model... found under the ear cup... it is...HT-RSO-DIECBK13EF002099... But, with that said it worked perfectly before i left on my WIN 10 PC

 

Please contact our US branch for the customer service: 

 

Thermaltake USA Inc.

20420 Business Parkway, City of Industry, CA, 91789 USA

TEL : +1626-968-9189 

SUPPORT : +1800-988-1088 

FAX : +1626-968-7659 

E-MAIL :

sales@thermaltakeusa.com

[SHOCK 3D 7.1 Owners Club]

how would i find the serial # as i have disposed of the packaging months ago... i have been out of town for a few months and when i started the PC today i seem to have the no device found issue even though the volume control appears to work on screen ... oh win 10

 

Hi, where are you from?

[SHOCK 3D 7.1 Owners Club]

Hi, I'm having the same issue ("Can't find any device"). Serial number is HTRSODIECBK12RA000585 and I'm from the UK.

 

Many thanks,

Alex.

 

Hi Alex, please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

 

or our Germany branch:

 

Thermaltake Germany GmbH

Oststrasse 26, 22844 Norderstedt, Germany 

TEL : +49(0)40/30-85-86-0 

FAX : +49(0)40/30-85-86-89 

E-MAIL :

info@thermaltake.de

[Challenger Prime: Windows Key in Game Mode]

So i take it that challenger prime keyboard is a default than?

 

We've updated a new version of the software: http://www.ttesports.com/Keyboard/217/CHALLENGER_Prime_RGB_Combo/productPage.htm?a=a&g=ftr

 

1.FN + END : WINDOWS KEY ON/OFF

2.FN + NUM : FULL KEY LOCK ON/OFF

[Shock 3D 7.1 Speakers Crackling]

If you set to 5, the bass sound will affect the other sound.

[Some Help and Info]

We are sorry that we didn't sell keycaps for this model. You can contact our customer service for the RMA information.http://my.ttesports.com/csWarranty.aspx 

[Shock 3D 7.1 Speakers Crackling]

Do you use Win 10?

[3D 7.1 Shock Headset Software problem!!]

Thermaltake Australia and New Zealand Pty Ltd.

60/170 Forster Road Mount Waverley VIC 3149 AUSTRALIA 

TEL : +61 (03) 9544 6587 

E-MAIL :

sales@thermaltake.com.au 

WWW :

http://www.thermaltake.com.au

[Level 10M cursor does not move]

Hello,

 

I'm having the same issue with my Level 10M. Cursor has completely stopped working. All other buttons work fine. I've tried all 8 USB ports on my main desktop and 2 other laptops and it isn't working. I love this mouse and hope there is a way to fix this issue.

 

The same thing as Reclaimer stated in their post happened to my mouse. After adjusting some settings in the software and hitting apply, the cursor completely died.

 

I'm in Australia.

 

Thanks very much in advance!

Could you please contact our AU branch?

 

Thermaltake Australia and New Zealand Pty Ltd.

60/170 Forster Road Mount Waverley VIC 3149 AUSTRALIA 

TEL : +61 (03) 9544 6587 

E-MAIL :

sales@thermaltake.com.au 

WWW :

http://www.thermaltake.com.au