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Tt David
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Posts posted by Tt David
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Could you please contact our customer service and we will have someone arrange the new version for you:
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Mexico :
Por Email: apoyotecnico@thermaltakeusa.com
Por Telefono: 01-800-823-2606
En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)
Brazil: suporte@thermaltakebr.com
Asia: cs2@thermaltake.com
Europe: support@thermaltake.de
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Could you please try this AP and reinstall the software again?
https://www.dropbox....1.0236.exe?dl=0
Reinstall step1. plug out your mouse
2. remove AP
3. go to C:\Program Files (x86)\Tt eSPORTS\ and clean all files
4. restart your computer
5. plug in
6. install AP
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We will check with our supplier soon. Thank you.
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Not amazed that instead of finding a solution, you offer me to replace my mouse. Really, I'm not. This is all Tt.
We are sorry that even we tested the software on different computers, we still don't have the "double forward/back" feature. We would be appreciated if you could give us more details.
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What you really have to love is its been 3 days an not a word. I'm having the same issue with my VOLOS.
Could you please try this AP and reinstall the software again?
https://www.dropbox....1.0236.exe?dl=0
Reinstall AP
1. plug out your mouse
2. remove AP
3. go to C:\Program Files (x86)\Tt eSPORTS\ and clean all files
4. restart your computer
5. plug in the mouse
6. install AP
Also please open the device manager and update driver software with this AP
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Could you please contact our customer service or our Germany Branch?
http://my.ttesports.com/csWarranty.aspx
Thermaltake Germany GmbHOststrasse 26, 22844 Norderstedt, Germany
TEL : +49(0)40/30-85-86-0
FAX : +49(0)40/30-85-86-89
E-MAIL :
info@thermaltake.de -
PM = Product Management?
ok, i will be waiting for you response here
plz don't forget to reply, i obviously can't buy this product without information on this matter, thnx
Hi Ktar,
Actually we didn't get any fix information from Avago since then. Could you please give us the update release version so that we can check with them?
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No. Don't have access to another computer. It might be the reason that it happens when the Tt software is not running.
Anyways, I guess I'll need to wait for half year more for you to realize it, half-year more to release another buggy software/drivers, to report you that it's buggy, to return on the same path. No problem, I can wait.
P.S. It doesn't matter if the software is on/off; the "double back" works anyways. I don't hold it for long, it just goes there by itself. I would say, after installing the new drivers.
Could you please contact our customer service: http://my.ttesports.com/csWarranty.aspx
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Mexico :
Por Email: apoyotecnico@thermaltakeusa.com
Por Telefono: 01-800-823-2606
En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)
Brazil: suporte@thermaltakebr.com
Asia: cs2@thermaltake.com
Europe: support@thermaltake.de
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Could you please open your device manager and refresh the keyboard by our software?
http://www.ttesports.com/Keyboard/156/CHALLENGER_Prime/productPage.htm?a=a&g=ftr
Reinstall step
1. plug out your keyboard
2. remove AP
3. go to C:\Program Files (x86)\Tt eSPORTS\ and clean all files
4. restart your computer
5. plug in Keyboard
6. install AP
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I expresed myself worng. when i connect the usb plug the led works perfectly. my thought was that the usb and the 2 analog plugs where 2 options to connect my headset, or via usb or via plug, i explain myself? seems the usb is only to feed the energy for led's, i am correct?
Yes, the USB is only used for the LED effect. You need to plug in both
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Hi!
Today, Starfish have contacted me and gave me a new replacement.
Thank you for your help,
Thang Tu.
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I am having the same issue, drivers not working on Windows 10, I am from New Zealand.
s/n HTRSODIECBK13RA001059
Could you please contact our AUSTRALIA branch:
Thermaltake Australia and New Zealand Pty Ltd.60/170 Forster Road Mount Waverley VIC 3149 AUSTRALIA
TEL : +61 (03) 9544 6587
E-MAIL :
WWW :
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having exactly the same issue!
We've tested it on Win7 & 10 and we didn't have the same situation. Could you make a video or describe more details so that we can fix it? Thank you.
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Did you try it on the other computer?
The LED needs current to light up (at least 1A).
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Hi Ktar,
We will check with our PM. Thanks for your remind.
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Reinstall step
1. plug out your keyboard
2. remove AP
3. go to C:\Program Files (x86)\Tt eSPORTS\ and clean all files
4. restart your computer
5. plug in Keyboard
6. install AP
Please download the software here: http://www.ttesports.com/Keyboard/1/Challenger/productPage.htm?a=a&g=ftr#.WBlAyS197RY
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Is it only me experiencing the "double forward/back" "feature"? Like, when I want to go back 1 page, I go 2 sometimes, and then have to go one page forward. Win 10, new software, not running. Or does the software have to be running to avoid this?
Did you make any macro on the button? Did it happen on the other computer?
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Did you try it on the other computer or open your device manager and find your keyboard?
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Almost four working days have passed and I got no word from your customer service. So what's next? :-)
Hi Bogdan,
Where are you from? You can email to:
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Mexico :
Por Email: apoyotecnico@thermaltakeusa.com
Por Telefono: 01-800-823-2606
En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)
Brazil: suporte@thermaltakebr.com
Asia: cs2@thermaltake.com
Europe: support@thermaltake.de
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You can contact them with English, or please email to cs2@thermaltake.com in English
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Software
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Could you open your device manager, find your mouse, click your right button on it
Choose update diver software, find our software and refresh it
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Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx
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I have tried emailing them and the email doen't work please advise me as to what to do now?
Regards,
Mike
Hi Mike, could you send the email to info@thermaltake.com , cs2@thermaltake.com
or http://my.ttesports.com/csWarranty.aspx
We've contacted our IT department and will fix the email problem soon. Sorry for your inconvenience.
VOLOS Please plug-in gaming device to start the ap configuration!
in Gaming Mice
Posted
Could you please reinstall the software again?
Reinstall AP
1. plug out your mouse
2. remove AP
3. go to C:\Program Files (x86)\Tt eSPORTS\ and clean all files
4. restart your computer
5. plug in the mouse
6. install AP
Also please open the device manager and update driver software with this AP