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Tt David
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Posts posted by Tt David
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Could you try to follow these steps first:
Reinstall step
1. plug out your keyboard
2. remove AP
3. go to C:\Program Files (x86)\Tt eSPORTS\POSEIDON Z RGB and clean all files
4. restart your computer
5. plug in Keyboard
6. install AP
and check here:
howtoupdatethefirmwareforposeidonz rgb(v2_20160624).pdf
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I am having the same problem with my headset. It was working on windows 10 until the recent forced update from windows (annoying). Anyway from what I have read my headset is the older kind with serial number: HTRSODIECBK13RA000131
What does this mean? Am i entitled to a replacement? I bought the headset in Thailand 11 months ago. Who should i contact about the problem? Also i have an issue where the plastic headband has snapped in two places through normal use, i taped it up and it was working fine since this happened up untill the recent windows update. The headset still works on other machines so i know it is still working. I noticed from reading other reviews it is a common fault.
Regards,
Mike
Please contact our customer service: Asia: cs2@thermaltake.com
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Hi Marak, where are you from?
You can contact our customer service:
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Mexico :
Por Email: apoyotecnico@thermaltakeusa.com
Por Telefono: 01-800-823-2606
En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)
Brazil: suporte@thermaltakebr.com
Asia: cs2@thermaltake.com.tw
Europe: support@thermaltake.de
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Could you please contact our exclusive distributor: NANOTEC
Website:http://www.nanotec.com.ph/
or email to our customer service:
cs2@thermaltake.com.tw -
Maybe this article can help you with the problems: http://www.macworld.co.uk/how-to/mac/how-run-windows-on-mac-using-vmware-boot-camp-3497251/
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Do you use WIN 10?
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im having trouble with my program, it was working fine and all of a sudden it stops working. i choose the different profiles to see if it responds but my keyboard doesnt change. my keyboard is up to date. just that the program itself looses connection of my keyboard. i've had to uninstall it multiple times. is there any other way to fix the problem w/o having to reinstall and loose my lighting customization?
Could you describe more details of the "stop working"? We'd like to know if there is a problem of the hardware or software.
Also you can follow this guide and see if it can help.
howtoupdatethefirmwareforposeidonz rgb(v2_20160624).pdf
Reinstall step
1. plug out your keyboard
2. remove AP
3. go to C:\Program Files (x86)\Tt eSPORTS\POSEIDON Z RGB and clean all files
4. restart your computer
5. plug in Keyboard
6. install AP
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Its been over a month now and I haven't seen anyone from TT offer a fix or even acknowledge the issue despite several people posting about it. Its incredibly frustrating to be ignored on forums that should be for support. Even though I think the hardware is great, this will be my first and last TT purchase after such a lousy experience with the software and the support behind it. I really hope it does improve but as far as I can tell from the forums, there is zero will to add the features we thought we were buying (like layering).
We are very sorry for the late reply. We are trying to fix the problem of the software recently, and we'd like to know more details of your questions. Could you send an email to info@ttesports.com and we will have our team member assist with your questions?
Reinstall step
1. plug out your keyboard
2. remove AP
3. go to C:\Program Files (x86)\Tt eSPORTS\POSEIDON Z RGB and clean all files
4. restart your computer
5. plug in Keyboard
6. install AP
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This article may help you with the issue
http://www.daskeyboard.com/blog/custom-keycaps-what-they-are-where-to-find-them/
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Could you please contact our customer service and we will have someone help you with the RMA:
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Mexico :
Por Email: apoyotecnico@thermaltakeusa.com
Por Telefono: 01-800-823-2606
En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)
Brazil: suporte@thermaltakebr.com
Asia: cs2@thermaltake.com.tw
Europe: support@thermaltake.de
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Hi Albion05,
Please contact our AU branch here:
Thermaltake Australia and New Zealand Pty Ltd.60/170 Forster Road Mount Waverley VIC 3149 AUSTRALIA
TEL : +61 (03) 9544 6587
E-MAIL :
sales@thermaltake.com.au
WWW :
http://www.thermaltake.com.au -
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You can make different profile(Ex. profile 2) in the command center and change to the gaming profile when you are playing games.
If you want to set the side key as a keyboard key, you can set up a marco as only one letter.
You can also check the user guide here
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Could you go to C:\Program Files (x86)\Tt eSPORTS\Tt eSPORTS Level 10 M Wireless Mouse delete all the files and reinstall it again?
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If it doesn't work on the other computer, than you may need to RMA it.
Could you provide your country and contact our customer service?
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Mexico :
Por Email: apoyotecnico@thermaltakeusa.com
Por Telefono: 01-800-823-2606
En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)
Brazil: suporte@thermaltakebr.com
Asia: cs2@thermaltake.com.tw
Europe: support@thermaltake.de
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Could you cc your email to info@ttesports.com? We will ask our team member to take care your issue.
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Hi Imy4ng,
Sorry for the late reply. We've asked our engineer testing these problem. Could you follow these steps and see if it can solve the problem:
1. plug out your keyboard
2. remove AP
3. go to C:\Program Files (x86)\Tt eSPORTS\POSEIDON Z RGB and clean all files
4. restart your computer
5. plug in Keyboard
6. install AP
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Could you please contact our customer service and we will have someone help you:
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Mexico :
Por Email: apoyotecnico@thermaltakeusa.com
Por Telefono: 01-800-823-2606
En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)
Brazil: suporte@thermaltakebr.com
Asia: cs2@thermaltake.com.tw
Europe: support@thermaltake.de
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We will report this bug to our engineer. Thanks for your help.
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Can you find your mouse in the device manager?
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Could you please contact our customer service and we will have someone help you:
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Mexico :
Por Email: apoyotecnico@thermaltakeusa.com
Por Telefono: 01-800-823-2606
En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)
Brazil: suporte@thermaltakebr.com
Asia: cs2@thermaltake.com.tw
Europe: support@thermaltake.de
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Could you please contact our customer service and we will have someone arrange the new version for you:
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Mexico :
Por Email: apoyotecnico@thermaltakeusa.com
Por Telefono: 01-800-823-2606
En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)
Brazil: suporte@thermaltakebr.com
Asia: cs2@thermaltake.com.tw
Europe: support@thermaltake.de
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Could you please contact our customer service and we will have someone arrange the new version for you:
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Mexico :
Por Email: apoyotecnico@thermaltakeusa.com
Por Telefono: 01-800-823-2606
En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)
Brazil: suporte@thermaltakebr.com
Asia: cs2@thermaltake.com.tw
Europe: support@thermaltake.de
Poseidon Z Illuminated Blue Switch number board problem!!
in Mechanical
Posted
Could you contact our customer service here:
USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)
Brazil: suporte@thermaltakebr.com
Asia: cs2@thermaltake.com.tw
Europe: support@thermaltake.de