[Cronos Headset Cord]

Well, you can buy it in Amazon UK

[Cronos Headset Cord]

Do you mean that you need some products like this one?

 

[Talon Blu Mouse Wheel]

Could you please contact our customer service and we will have someone assist the issue with you:

 

USA / Canada :

ttsupport@thermaltakeusa.com

Tel: Toll-Free 01-800-988-1088

M-F 9:00AM â€“ 5:30PM (P.S.T)   

 

Brazil: suporte@thermaltakebr.com

 

Asia: cs2@thermaltake.com.tw

 

Europe:  support@thermaltake.de

[Poseidon Z RGB broken?]

Please update the firmware, the steps are as follows:  

1.  Download TT ESPORTS POSEIDON Z RGB-SOFTWARE from our website.

2.  Open the software and install it.

3.  Open the file FWUpdate.exe in the folder

C:\Program Files\TteSPORTS\POSEIDON Z RGB\FwChack\FWUpdate

 

(Current firmware version: 0 is error.)

Click the Start Update

4.  Wait for the update finish, click Finish.

 

Confirm the current firmware is the newest version.  

If it doesn’t, run the update again.

5.  Restart the computer and finish the update.

Q.pdf

[Space key broke, how to replace?]

Yes, please~

[Keyboard is constantly disconnecting]

Is that happening on the other computer?

[POSEIDON Z RGB - Cant save Profile / Macro]

Did you push the button on the right top and switch to the gaming mode?

[Level 10 Hybrid cant use wireless mode]

Hi, we have some review and introduction on the website. You can check these reviews and see if they can solve some of the problem.

http://www.ttesports.com/Mice/134/Level_10_M_Hybrid/productPage.htm?a=a&g=ftr#.V80RCPl97Ra

[Challenger Prime RGB Software not working.]

Did you try our latest software? http://www.ttesports.com/files/Product_download/challengerprimergbkeyboardfirmware%20update2.0.zip

[My headset cannot be detected in my PC]

This one? http://www.ttesports.com/Headset/72/SHOCK_Blasting_Red/productPage.htm?a=a&g=ftr#.V80Klfl97RY

[�COMMANDER Gaming Gear Combo (Multilight)】Owner’s Club]

[Challenger Ultimate light broken]

Could you contact our customer service: 

 

Europe

support@thermaltake.de

 

America

service@thermaltakeusa.com

 

Middle East

cs1@thermaltake.com.tw

 

Asia

cs2@thermaltake.com.tw

[POSEIDON Z RGB - Cant save Profile / Macro]

I will check with our PM team. You can download all the software from our website: http://www.ttesports.com/Keyboard/201/POSEIDON_Z_RGB_Brown_Switch_Edition_/productPage.htm?a=a&g=ftr#.V8Y23vl97RY

[Shock 3D 7.1 Surround Sound Headset]

You can contact our Australia office directly

 

Thermaltake Australia and New Zealand Pty Ltd.

60/170 Forster Road Mount Waverley VIC 3149 AUSTRALIA 
TEL : +61 (03) 9544 6587 
FAX : +61 (03) 9763-1677 
E-MAIL :
sales@thermaltake.com.au 
WWW :
http://www.thermaltake.com.au

[Shock 3D 7.1 Surround Sound Headset]

Could you please contact our customer service and we will have someone arrange the new version for you:

 

USA / Canada :

ttsupport@thermaltakeusa.com

Tel: Toll-Free 01-800-988-1088

M-F 9:00AM â€“ 5:30PM (P.S.T)   

 

Mexico :

Por Email: apoyotecnico@thermaltakeusa.com

Por Telefono: 01-800-823-2606

En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T)   

 

Brazil: suporte@thermaltakebr.com

 

Asia: cs2@thermaltake.com.tw

 

Europe:  support@thermaltake.de

[�COMMANDER Gaming Gear Combo (Multilight)】Owner’s Club]

We don't have any software for this combo

 

If you want to set a marco you are welcome to check the other products: http://www.ttesports.com/productlist.aspx?c=1

[Poseidon Z RGB Light issue]

Here is the user manual for your reference: http://www.ttesports.com/files/Product_download/tt_esports_poseidon_z_rgb_gui_user_guide.pdf

 

The windows key is blocked as default in the gaming mode 

[BlackElement software causing window contents to disappear when dragging]

Please contact our German office and we will have someone assist you with the issue:

support@thermaltake.de

[POSEIDON Z RGB - Cant save Profile / Macro]

Here is the latest software for POSEIDON Z RGB: http://www.ttesports.com/files/Product_download/poseidon%20z%20rgb%20gaming%20software%20setup%20(v1.4)_en.zip

[BlackElement software causing window contents to disappear when dragging]

The software may not support Win 10.

 

See if Command center can solve it: http://www.ttesports.com/files/Product_download/ttesportscommandcenterv1.0230.zip

 

If not, we will ask our PM team to solve this problem (many software have this problem when they updated Win7 to Win10)

[Theron Mouse Software - Warning Please plug-in Gaming Device...]

We've updated the command center to V1.0230 

 

download link: http://www.ttesports.com/files/Product_download/ttesportscommandcenterv1.0230.zip

[/ will randomly type]

Hi Hexpally,

 

Here is the software download link: http://www.ttesports.com/Keyboard/156/CHALLENGER_Prime/productPage.htm?a=a&g=ftr#.V7008vl96M8

 

If it doesn't help, could you contact our customer service: 

 

Europe

support@thermaltake.de

 

America

service@thermaltakeusa.com

 

Middle East

cs1@thermaltake.com.tw

 

Asia

cs2@thermaltake.com.tw

[Poseidon Z blue LED Kailh Brown q button and space issue]

Could you please contact our German office and we will have someone assist with the issue: 

 

Thermaltake Germany GmbH

Oststrasse 26, 22844 Norderstedt, Germany 

TEL : +49(0)40/30-85-86-0 
FAX : +49(0)40/30-85-86-89 
E-MAIL :
info@thermaltake.de

support@thermaltake.de

[LEVEL 10 M Owner Club]

Could you try to open your device manager, find your unknown device

 

Then use our software to open it

 

[/ will randomly type]

Which product?