[Urgent need of help!]

Does it work on the other computer? Usually it will work when we run as administrator

If the software still can't recognize your mouse, please contact our customer service for further help:

http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

[Urgent need of help!]

This means the software didn't catch your Black V2. Could you please try to open the software by clicking [Ctrl] + [Shift] + left button? 

If it still can't recognize your mouse, please open your device manager then find your mouse. 

Choose Update Driver Software

Find Command Center 

[Problem with unidentified mouse.]

Did you try it on the other computer?

[Problem with unidentified mouse.]

You can press the DPI first then press other keys, just don't release DPI button

[Tt CHALLENGER Multimedia Keys]

Sorry that our hotkey can only open the windows system default media player - Windows Media Player

[Problem with unidentified mouse.]

DPI BUTTON	DPI LEVEL CHANGER
DPI BUTTON + SCROLL	CHANGE LIGHTING EFFECT (STATIC OR SPECTRUM RUNNING)
DPI BUTTON + LEFT BUTTON	TURN ON/OFF LIGHT
DPI BUTTON + MOUSE BUTTON 5	SPECTRUM RUNNING SPEED UP
DPI BUTTON + MOUSE BUTTON 4	SPECTRUM RUNNING SPEED DOWN

[Urgent need of help!]

Please remove your command center and then download the latest version from our website: http://www.ttesports.com/files/Product_download/tt_esports_command_center_v2.0009.rar

[VENTUS X Optical RGB Owner's club]

9 hours ago, pindle said:

I have uninstalled the old driver, installed the new driver and indeed it asked me if I wanted to upgrade. Did that and together with the new software, all 3 of the bugs seem to have been resolved. Thanks!

Thanks for update

[Poseidon Z RGB - Chatter, double key strokes on Keyboards]

On 2017-6-21 at 5:07 PM, Yetti said:

Hi, I have the exact same problem with my Poseidon Z keyboard. I am currently residing in Denmark. I have tried contacting Thermaltake three times using the online eRMAtoolbuti have never received any reply. Can you please advise me on how to proceed with my RMA? Thank you

Could you please contact our German branch directly: 

Thermaltake Germany GmbH

Oststrasse 26, 22844 Norderstedt, Germany
TEL : +49(0)40/30-85-86-0
FAX : +49(0)40/30-85-86-89
E-MAIL :
info@thermaltake.de
support@thermaltake.de 

[[Malaysia] Wan V. Schwärzen]

Credit: Wan V. Schwärzen

 

[VENTUS X Optical RGB Owner's club]

On 2017-6-17 at 0:58 AM, Erfie said:

Hello,

Two times i've used the  eRMA Service, heard nothing back. Also send an email to support@thermaltake.de, but again to no awail.

Regards,

Erfie

Hi Erfie, did you try our new software and update your gaming mouse firmware?

[Faulty Mouse-Wheel on the Talon]

Hi OneSek. In case of warranty concerns, please first contact your local dealer for further assistance.

You can also contact our customer service here: http://my.ttesports.com/csWarranty.aspx 

USA / Canada:
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

[Poseidon Z mechanical keyboard]

 In case of warranty concerns, please first contact your local dealer for further assistance.

For more information, please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

[Challenger Pro Software Issue]

Do you mean this keyboard?

http://www.ttesports.com/Keyboard/248/Challenger_Edge_Pro/productPage.htm?a=a&g=ftr

[VENTUS X Optical RGB Owner's club]

We already combined the firmware update with our Command Center V2.0. You can download the latest version and then update your Ventus X RGB firmware now.

http://www.ttesports.com/files/Product_download/tt_esports_command_center_v2.0009.rar

[CRONOS RGB 7.1]

Sorry that we only have 256 color options with three lighting mode for this headset. 

Our software can customize your EQ mode.

[CHALLENGER Pro Driver for Windows 10]

[ttesports keybord]

Could you give me more details of the error?

[VENTUS X Plus+ Owner's Club]

Thanks for sharing!! Nice job

[VENTUS X Optical RGB Owner's club]

Sorry for the delay. We already asked our PM team to fix this issue with the firmware. I will ask the schedule for you.

[Mouse reconnect and disconnect no drivers]

You could use a USB 3.0 port and would be better for connection

[Certain Keys not working together]

Hi Airvh, to avoid these kind of Ghosting problem, you can find our Meka Pro with N-Key rollover function

for your reference: http://www.ttesports.com/Keyboard/243/MEKA_PRO_Cherry_BLUE/productPage.htm?a=a&g=ftr

[ttesports keybord]

I'm sorry that we don't have any software for this keyboard

[Replacement Meka G unit]

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

[Poseidon Z broken spacebar]

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de