[1 key functuions as 2 keys]

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

[Tt esports Commander Multi Light Combo: Mouse problem]

On 2017-5-18 at 3:13 PM, matholomy said:

hi i have a somewhat related problem i have checked the diagram you sent here but for some reason the light goes back to purple but the dpi stays the same. i'm trying to find a way to keep the light red for my setup but it wont work. please respond to this message soon 

Which DPI do you use?

[TT Esports Challenger Prime Gaming Keyboard RGB Key Lights Not Working]

Great

[VENTUS X Plus+ Owner's Club]

We are giving the opportunity for 5 lucky enthusiasts with a passion for eSports to get their hands on our latest VENTUS X PLUS SMART gaming mouse. As a member of our experience program, you will get the chance to try out some of the newest and latest Tt eSPORTS gaming gears; and to have your valuable experience shared.

All you have to do to enter is:
1) Follow the link here: http://www.ttesports.com/event/VentusXPlus/
2) Fill in the required information
3) Check AGREE & Click SUBMIT
4) Sign up for an account (if you do not have an account) on TteSPORTS Plus+: http://plus.ttesports.com/en
TteSPORTS Plus+ PC Software download link: http://ppt.cc/mvhE6

*Selected volunteers will be contacted accordingly after the experience program ends. Please ensure all information provided is correct!

- Applications ends: May 12th
- Open worldwide

 

With our #TteSPORTS Plus+ Software, Users can review all their recorded performance data and improve their performance easily!

[TT Esports Challenger Prime Gaming Keyboard RGB Key Lights Not Working]

Did you try the knob(C)? 

[COMMANDER Gaming Gear Combo Keyboard Stopped Working]

I'm afraid that we don't have any software for the commander combo.

If your keyboard stop working, please try it on the other computer or contact our customer service here: http://my.ttesports.com/csWarranty.aspx 

USA / Canada:
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

[TT Esports Challenger Prime Gaming Keyboard RGB Key Lights Not Working]

This one?

http://www.ttesports.com/Keyboard/156/CHALLENGER_Prime/productPage.htm?a=a&g=ftr

[error message "password format error" on log in]

Do you mean the Theron Plus gaming mouse? http://www.ttesports.com/Mice/170/THERON_Plus_Smart_Mouse/productPage.htm?a=a&g=ftr

[CHALLENGER PRIME KEYBORD]

http://www.ttesports.com/Keyboard/156/CHALLENGER_Prime/productPage.htm?a=a&g=ftr

[Macro problems with Challenger Prime - Delays ignored]

Could you take a photo of your macro setting so we can test it on our computer again?

[Talon Blue, Left button double clicks on single click]

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

[VENTUS X Optical RGB Owner's club]

Thanks for update. We will pass these information to our PM team and let you know if there is any update

[TT Esports Poseidon Z driver bug?]

Could you make a video or take some photos with the errors? We will need it to discuss with our PM team.

[POSEIDON Z RGB New Software Updated]

Did you update your firmware?

[VENTUS X Optical RGB Owner's club]

Which is M1, M2, and M3?

[TT Esports Poseidon Z driver bug?]

Hi Sharky, could you try it on the other computer?

[Can't use certain keys with the Challenger kb-chm]

Could you please try it on the other computer? If it still happens, please contact our customer service:

 

http://my.ttesports.com/csWarranty.aspx

 

USA / Canada :

ttsupport@thermaltakeusa.com

Tel: Toll-Free 01-800-988-1088

M-F 9:00AM – 5:30PM (P.S.T)   

 

Asia: cs2@thermaltake.com

 

Europe:  support@thermaltake.de

[VENTUS X Plus+ Owner's Club]

The VENTUS X Plus+ smart mouse is the VENTUS X laser gaming mouse with upgraded SMART technology featuring built-in Bluetooth 4.0 capability for syncing with iOS/Android mobile devices and PC. It is capable of recording and managing all of your mouse usage statistics and encompasses social media integration for storage in the cloud and on the TteSPORTS+ community.

 

 

TT ESPORTS PLUS+ PROFESSIONAL iOS/ANDROID MOBILE & PC APPLICATION

 

This mobile application is an application made for the Tt eSPORTS SMART SERIES that offers a user-friendly UI to record and display gaming performance. With Bluetooth 4.0 technology built-in, it records gamers’ performance statistics to the Tt eSPORTS PLUS+ PROFESSIONAL application, breaking them down by distance, clicks, actions per minute, and lift-off. In addition, the Tt eSPORTS PLUS+ COMMUNITY & Data Management Platform further analyzes your stats, compares your usage with pro players and enables you to challenge your friends to mouse usage competitions. The Tt eSPORTS PLUS+ PROFESSIONAL mobile application is currently available for download on iOS/Android & PC device .

 

[[Thailand] Jengki]

[VENTUS X Optical RGB Owner's club]

Hey there,

 

another proud owner of the TT Ventus X RGB optical reporting in. I love this mouse, however, I wanted to report a couple of bugs that I have not seen listed in this thread yet. I've already sent a mail about this but haven't heard from anyone so far. The bugs have been confirmed by at least 3 other people as can be read in the topic on OC.net starting from this post: http://www.overclock.net/t/1601975/tt-esports-ventus-x-optical-3360-announced/420#post_25991574(next couple of pages contain info on the bugs)

 

The issues:

1. Pressing M3 and either M1 or M2 at excatly the same time, the M1 or M2 will get stuck. Easiest way to reproduce: start paint, choose 2 different colors, press M3 + M1. I can reproduce it half the times I try this, the button gets stuck. Same goes for M3 + M2 (choose another color), you will see it gets stuck until M1 (or M2) gets pressed. Pressing M3 again will not fix it.
2. When M3 + M5 is pressed, the mouse cycles to the next profile, like it mimics the dpi button functionality. I can cycle through all my (3) profiles with it and see the color profiles light up when doing that. This behaviour does not occur for M3 + M4.
3. Pressing and holding M3 and THEN pressing other buttons (M1, M2, M4) causes them to fail to register. All except M5, which has another issue (see item 2).

Firmware Version: 1.06

Software Version: 1.0.2.54 (I've downloaded the version from the website prior to this but that didn't help, was ~2 months ago, don't remember the version).

 

So far I've seen reports from people with 1.06 and also 1.07 firmware, and multiple different versions of the software. These issues make the mouse pretty unusable for people needing the M3 button. Is there any news about an update?

 

Hi Pindle, we'd like to check the M1, M2, M3 setting on the software. Could you please take a photo of your setting please?

 

[Can't use certain keys with the Challenger kb-chm]

This one?  http://www.ttesports.com/Keyboard/1/Challenger/productPage.htm?a=a&g=ftr#.WPQ1xvl97RY

 

Did you make any software setting?

[poseidon z RGB software v 2.1.0]

Could you please send the email to: 

 

Europe

support@thermaltake.de

 

Germany

support@thermaltake.de

 

Russia

erma@thermaltakerussia.ru

 

America

service@thermaltakeusa.com

 

Asia

cs2@thermaltake.com

[Replacement keys for Meka G-unit]

Could you please contact: support@thermaltake.de

[Does this company support replacement parts?]

Hey I know this is an older topic, but I'm having the same issue, I used the email that was provided but haven't received any responses in a few weeks, just thought maybe I should touch base here.

Where are you from?

[poseidon z RGB software v 2.1.0]

Could you please contact our customer service and we will help with the RMA