If your mouse can't record 100 and 10,000 DPI, then there would be some component broken inside
Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx
Thermaltake Australia and New Zealand Pty Ltd.
60/170 Forster Road Mount Waverley VIC 3149 AUSTRALIA
TEL : +61 (03) 9544 6587
E-MAIL :support@thermaltake.com.au