Tt David

Hi, please contact our support directly on the issue: Thermaltake USA Customer Service Email: ttsupport@thermaltakeusa.com Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

You may need to buy and change the switches by yourself...

The TALON series has a dedicated DPI adjustment button on top of the mouse. The lighting system will flash a color to denote the DPI setting. Red 500 DPI Yellow 750 DPI Blue 1500 DPI Dark blue 2500 DPI Purple 3000 DPI

Here is the new version for command center: http://www.ttesports.com/files/Product_download/tt_esports_command_center.rar

Hi Larrout, In case of warranty concerns, please first contact your local dealer for further assistance.

Then I think there is something change the setting of "shift + 2" Sorry that I can't find out what cause these problems at all...

Thermaltake Australia and New Zealand Pty Ltd. 60/170 Forster Road Mount Waverley VIC 3149 AUSTRALIA TEL : +61 (03) 9544 6587 nasser@thermaltake.com.au

Could you please contact our US Branch? Thermaltake USA Inc. 20420 Business Parkway, City of Industry, CA, 91789 USA TEL : +1626-968-9189 SUPPORT : +1800-988-1088 FAX : +1626-968-7659 email: service@thermaltakeusa.com M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com

I've checked with our PM team. For now our software is only support US layout keyboard, so it can't change the keys color that doesn't appear on the UI

Try here: http://community.thermaltake.com/index.php?/topic/1820-%E3%80%90poseidon-z-rgb%E3%80%91lighting-profiles/

Sorry that we couldn't find the season that caused this problem....Can you type "2" and " ' " without shift normally?

I'm afraid that it is the PC setting problem. Did you install any other software that can change the keyboard setting?

I've tested the DPI on our mouse and it didn't change DPI after we unplug it. Could you please try to use DPI 11000 and 100 then reboot it see if your mouse can record the setting?

Could you please try this one: https://www.dropbox.com/s/2ct7zw8vzpm69ml/Tt%20eSPORTS%20Command%20Center%20V2.0000.zip?dl=0

export save import

Thermaltake Australia and New Zealand Pty Ltd. 60/170 Forster Road Mount Waverley VIC 3149 AUSTRALIA TEL : +61 (03) 9544 6587 nasser@thermaltake.com.au

Did you click "Apply" and "ok" after you set up the DPI?

Could you please try this one: https://www.dropbox.com/s/2ct7zw8vzpm69ml/Tt%20eSPORTS%20Command%20Center%20V2.0000.zip?dl=0

Hi Robin, We've contacted Basco about this case and here is their response: "We explainted to him our HK Policy is a little different to taiwan. He already accept to pay $150 service charge for replacement as his Poseidon Z is.over 2 years" If there is any misunderstand please let us know, thank you.

Thermaltake Germany GmbH Oststrasse 26, 22844 Norderstedt, Germany TEL : +49(0)40/30-85-86-0 FB: https://www.facebook.com/Thermaltake.Germany

Could you please contact our customer service here to exchange a new one: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com Europe: support@thermaltake.de

I'm afraid that you may need to contact our customer service and change a new one would be faster. Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com Europe: support@thermaltake.de

Then I think that would not be the hardware problem. Could you please provide more details on the process when you set up the colour of ''<'' and '',''

After discussing with our PM team, there are two possibilities: 1. the firmware update software can't recognize your keyboard 2. the firmware hardware is broken Could you please help to try to change the keyboard color with different lighting mode and see if our software can do anything on your keyboard? If possible, please also follow the installation guide here: 1. Unplug your keyboard 2. Remove the old software 3. Uninstall old driver using the Control Panel -- Programs -- Tt eSPORTS POSEIDON Z RGB 4. Go to directory C:\Program Files (x86)\TteSPORTS and remove all files 4. Restart your computer 5. Plug in the Keyboard 6. Install new software

Really sorry to hear that. We will pass the information to our HK sales and she will assist the issue with you further. Could you please message your contact information to info@ttesports.com?