Jump to content

  • Forum Statistics

    7.9k
    Total Topics
    52.5k
    Total Posts

  • Member Statistics

    136,253
    Total Members
    16,800
    Most Online
    Hemopro Gel
    Newest Member
    Hemopro Gel
    Joined

Pyro2677

Members
 View Profile  See their activity

  • Posts

    15

  • Joined

  • Last visited

 Content Type 

Posts posted by Pyro2677

  2. **ATTN Users with Thermaltake Riser Cables**

    in Chassis

    Posted

    @ThermalMike Ok this has REALLY REALLY going being funny. My wife got me a PREMIUM cable after the 3 faulty ones you replaced and I get to loading the windows login screen and black. Nothing and both monitors say no cable connected. Windows has booted in the background but i have black monitors. This has happened a few times and mainly from cold boot or the first boot of the day i have to reboot my computer and the screens come back. Not this time as it would just do the same thing and no cable connected. The only way i got my computer to work right now was to push up on the cable and move it around and now it is working again. I have a Core P5 and I'm about to get the GPU waterblock in about 2 weeks and it is so lucky i haven't installed that yet because then i would be even madder if i had to drain my system. The worst thing about this situation is it's not an easy thing to change the vertical mount to board mount. As you can see from the pics there is a nice curve and not sharp curves.  

    20170711_221812.jpg

    20170711_221827.jpg

    20170711_221837.jpg

  3. **ATTN Users with Thermaltake Riser Cables**

    in Chassis

    Posted

    49 minutes ago, TomP5Build said:

    hello... has this issue been resolved... i'm expecting the P5 case June 29 2017... is Thermaltake still shipping the old problematic PCIE cables, with new orders... 6 months, after this problem started?

    Issue resolved or not... sure would like a up-date... Thanks

    After getting 3 Replacement cables my wife got me a premium cable for my birthday and that works.

  6. **ATTN Users with Thermaltake Riser Cables**

    in Chassis

    Posted

    On 2017-5-6 at 3:52 AM, ThermalMike said:

    Have you contacted me to send a replacement cable yet?

    Please follow the template and email me again if so, will get you the new design to support your Thermaltake purchased product that came with a cable.

    I know you are not in the USA, I can work with our team in your region to work something out.

    I try to help as much as I can.

    thx.

    Yes I did contact you and yes they sent me another cable and it was the same cable and didn't work. I have had 3 cables so far. I have emailed you again, please make sure TT Australia don't send me any of their leftover old crappy cables please.

  9. **ATTN Users with Thermaltake Riser Cables**

    in Chassis

    Posted

    Hi Pyro2677. If you're here in Australia or New Zealand and are after our TT PREMIUM Riser Cable (available in 300mm, 600mm and 1M sizes), you can order directly through all good PC stores and online retailers. You can find them at PC Case Gear, Mwave, PLE Computers etc. etc.

     

    Hope this helps. Please let us know if there's anything else we can assist you with. For all local Australia or New Zealand queries we do recommend you get in touch with our local Melbourne office directly on (03) 9544 6587 - as we'll be able to help you out immediately.

    Thanks, Kind of disappointing on the TTPremium website it you can buy it for $69.99AUD but all the shops here have them $85+postage. 

    Don't suppose you have an exchange service i can send back 3 of the faulty cables and you send me a premium? 

  13. **ATTN Users with Thermaltake Riser Cables**

    in Chassis

    Posted

    Pyro2677 how was the turn around time with Thermaltake Australia to get a replacement cable?

     

    I purchased my P3 yesterday and still have the option to take it back for a refund if it looks like too much hassle to get a working riser.

    Auspost was probably the longest part I'm in QLD and took about a week to get to me. To be honest not sure if i am bothered to go through all the BS just to get a new cable (that may or may not work, so now i have a choice either not use my PC for the next few weeks or just bite the bullet and just spend a day changing my custom loop and cable management. Since the Australian RMA department have my details already because hey had sent me a replacement cable from the stock that doesn't work. They should've just sent one to me when this problem was noticed and the "new" cables were issued as my details of complaining about non working cables should be documented. Poor customer service and I don't think i will be buying another TT product again. If this cable has fried my GTX1070 you will definitely be hearing from me to have that replaced.

     

    To be honest I'm quite P1$$ed off about this Since i just finished my custom loop and ALL of the cable management and now I have to Remove it all so i can directly plug my GPU into the slot. The nerve of them saying it was either my 760 or old motherboard. I was emailing my Asrock asking them why it didn't work and also Gainward why the card wasn't working and NOW I findout it was TT's problem all along. There should be a worldwide product recall notice issued.  

  14. **ATTN Users with Thermaltake Riser Cables**

    in Chassis

    Posted

    Wow can't believe I just found this thread. I got my case for Xmas and was having problems so they sent me a new Cable in January. Tried the new Cable and had same issue. Thinking it was compatibility with M/B or GPU I didn't use it. Got a new M/B and use it with my old GPU Gtx760 and seemed to work. Just got a new GTX1070 and I've had issues in windows with BSOD and just lock ups in about 5mins. Thinking it was the card till I tried a $2 eBay riser and things worked fine. Not happy Thermal take support in Australia didn't let me know there was an issue with the older cables since I told them the new Cable didn't work either. Not sure if I am going to trust this new Cable.

×
×
  • Create New...