I have mailed to the corresponding tech support of my region.
tech@thermaltake.com (filled in the tech support request) then support@thermaltake.de
I got a confirmation that they will send the parts free of charge, so I provided them with my shipping address and then nothing.
As stated in their email, I had to attach previous messages, as I did every single time.
I haven't called though, cause I am not really a caller, more of a texter emailer guy. (cause I don't hear very well, partially deaf, I don't like to be confronted with my handicap).
And then after months of waiting emailed by answering their mail again, and again and again, then mailing support again and got nothing. Just the worst support ever.