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Tony.P

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Everything posted by Tony.P

  1. Dear Sir Could you locate the controller (LEDFanBox) in the 'Devices' section of Windows Settings? If not, there might be an issue with the daisy chain controller. Please provide details on how your controllers are connected in the chain. You can also send the software log to our team for checking the TT RGB PLUS status. Please follow the steps provided below the download link. https://www.dropbox.com/scl/fi/dx1cpie321uiqgforn2re/TT-RGB-PLUS-Debug-Mode.docx?rlkey=nxinti87oo7fma4hj27jsxuip&dl=0
  2. Dear User TH V2 Ultra fans RGB controls by the motherboard software. TT RGB PLUS only supports the waterblock LCD control.
  3. Tony.P

    Dominik

    Dear User Could you provide the software log file to us? Please follow the steps for this document. Perhaps you could take a video of your actions for our team. https://www.dropbox.com/scl/fi/dx1cpie321uiqgforn2re/TT-RGB-PLUS-Debug-Mode.docx?rlkey=nxinti87oo7fma4hj27jsxuip&dl=0
  4. Tony.P

    Dominik

    Dear User You can choose "Select All" to select all fans, then change the lighting effect. That will allow all fans to have the same lighting effect.
  5. Dear spens Please provide the log file of the software by following the steps outlined in the attachment below. This will allow our team to review your problem. https://www.dropbox.com/scl/fi/dx1cpie321uiqgforn2re/TT-RGB-PLUS-Debug-Mode.docx?rlkey=nxinti87oo7fma4hj27jsxuip&dl=0
  6. Dear locgbht TT RGB PLUS did not support DS 100. https://tw.thermaltake.com/argent-ds-100-desk-cooler.html What RGB products did you purchase? Please provide the log file of the software by following the steps outlined in the attachment below. This will allow our team to review your problem. https://www.dropbox.com/scl/fi/dx1cpie321uiqgforn2re/TT-RGB-PLUS-Debug-Mode.docx?rlkey=nxinti87oo7fma4hj27jsxuip&dl=0
  7. Dear Mob_J What product did you purchase? We need more information to check the problem. Could you contact our customer service staff to exchange for new products?
  8. Dear Riadul Thank you for your report, our CPU temperature is to get the highest from multiple cores. In low power conditions, it is not easy to get temperature changes.
  9. Dear Riadul Could you take a video of the CPU temperature stuck in TT RGB PLUS so that our team can analyze the problem?
  10. Dear User Could you try to TT RGB PLUS? Here is the download link. https://bit.ly/TTRGBPlusV213
  11. Dear User Could you check in the system settings if the controller is correctly connected to the system? Windows Settings >> Device >> Other Device >> "LEDFanBox" Please don't open any RGB control software other than TT RGB PLUS, as this may lead to the inability to use the controller and configure RGB lighting.
  12. Dear User https://www.thermaltake.com/thermaltake-pacific-tf2-temperature-and-flow-indicator.html TF2 Temperature and Flow Indicator only support TT RGB PLUS software, and users must connect the specific controllers of the following water block models. https://www.thermaltake.com/pub/media/wysiwyg/key3/img/TF2/TT RGB PLUS Support List_TF2 Controllers_EN.pdf
  13. Dear User Here is the latest beta version. https://www.dropbox.com/s/5y8ecz5yt9080f1/TT RGB PLUS_Setup_2.1.3.7_x64.zip?dl=0 Maybe you can try it.
  14. Dear User You can connect our customize to change the controller. Here is technical support https://my.thermaltake.com/csTech.aspx
  15. Dear MolarMedic Could you try this version? Maybe be solved your problem. https://www.dropbox.com/s/q0bt28r37m87u5i/TT RGB PLUS_Setup_2.1.3.5_x64.exe.zip?dl=0
  16. Dear User Could you follow this steps to provide the software log to us? https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
  17. Dear User The SWAFAN RGB fan only uses TT RGB PLUS 2.0 version, and the fan speed is saved in a PC hard drive via software. The controller doesn't store the fan speed function.
  18. Dear User Please update the new version 1.2.0. https://www.thermaltake.com/downloads
  19. Dear user Could you provide the log file to us? Please follow the step below this link. https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0 You should provide the 2 file to us. (Software log & Hardware log)
  20. Dear Sir TT RGB PLUS did not support View 51. https://www.thermaltake.com/view-51-tempered-glass-argb-edition.html Requires motherboard software to use them. ASRock >> Polychrome.
  21. Dear Akutra What Thermaltake products did you purchase and install on the PC?
  22. Dear user We update the last vserion. please download it form offical website. https://www.thermaltake.com/downloads
  23. Dear Akutra You can send the log file via webstorage or short link to my forum message.
  24. Hi Watchara Ptpk We fixed this issue in version 2.1.1, please download the last version. https://www.thermaltake.com/downloads
  25. Hi kaludon209 We update the TT RGB PLUS 2.1.1, fixed the Windows start bug.
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