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Tony.P
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Everything posted by Tony.P
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Dear Sir Could you provide your pc information (CPU, MB..etc) and TT RGB PLUS software log information. If you can provide the video with the problem, it will help us to understand this issue.
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Dear Sir Could you provide the software log and PC hardware information again? Please follow the tips below this link. https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0 -
Dear User Thank you for your report. We will test it and fix it next version.
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Dear Sir Could you tell us what's your motherboard, CPU and Windows version? Here is tip to get software log, and send us the log file to our team. https://www.dropbox.com/s/f4vu78intz2bbdi/TT RGB PLUS Debug Mode.docx?dl=0
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Dear Sir We update the iTAKE V1.5.5, Here is download link: https://bit.ly/TTiTakeSetupV155
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Dear User Could you tell us what product purchase? Example: ARGENT K5 RGB Gaming Keyboard Cherry MX Speed Silver.
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Dear Shaq786 Could you tell us what is the mousepad model name? Maybe you should use TT iTAKE, here is official download page: https://www.thermaltake.com/downloads
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Dear User In order to support more lighting effects and product. TT RGB PLUS has cancelled the function of writing into the controller. If you need to set and keep lighting effects. Must be turned on TT RGB PLUS.
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Dear User Thanks for your report, our team will check it. Next time to update will in September.
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Dear user Did you try this version? https://www.dropbox.com/s/yt0cmmwkape5awc/TT RGB PLUS_Setup_2.0.3.2_x64.exe.zip?dl=0
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Dear user TT RGB PLUS will support the file import function in next version. Please wait.
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Dear user I imported the profile, as shown below. Could you try to re-pair the products again?
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Dear Sir Here is test version https://www.dropbox.com/s/yt0cmmwkape5awc/TT RGB PLUS_Setup_2.0.3.2_x64.exe.zip?dl=0 You can try it. If you have any problems, you can tell us. We will fixed this issue in next version.
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Dear user Could your provide the file? Let us check it.
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Dear Sir LibHWInfo.exe is one of the program kits, used to detect the real-time hardware information.
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Dear User You need to install iTAKE to control lighting effect for K5 keyboard and MP1. Here is download link: https://bit.ly/TTiTakeSetupV154
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Dear User Could you provide your product number and TT RGB Plus software version? May be you can try the new version. Here is download link: https://bit.ly/TTRGBPlusV202
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New RGB Plus Software stops RAM from being able to have colors set
Tony.P replied to SlamYourClam's topic in Case Fan
Dear user We updated TT RGB PLUS V2.0.2 in 7/29. Here is download link: https://bit.ly/TTRGBPlusV202 Our team have fixed this issue. -
Dear User Could you provide the TT RGB PLUS version? We update the LibHWinfo in TT RGB PLUS V2.0.2. Maybe you can try it! Here is download link: https://bit.ly/TTRGBPlusV202
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Dear user After testing, it's regretted that problem is only on the AMD platform. Our team suggest that update BIOS to FBi and Windows to 21H1 will temporarily resolve the problem. Thank you for your report.
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Dear Sir Thank you for your report and suggestion. Our team will continue to optimize and update.
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Dear Sir Please connect our technique support. https://my.thermaltake.com/csTech.aspx
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Dear User Please connect our technical support. https://my.thermaltake.com/csTech.aspx
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Dear User How many fans and controllers do you have? Are they all of Riing Quad?
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Dear Sir Could you provide your PC information? CPU model, Motherboard and windows version.
