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Tony.P

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Everything posted by Tony.P

  1. Tony.P
    Hi Could you provide log again? Use 1.3.901 vesion. https://www.dropbox.com/s/bkhapyphlq6s7pa/TT RGB Plus_Setup_1.3.902_x64.exe.zip?dl=0 Thank you.
  2. Tony.P
    Dear user Could you try to this testing version below this download link. https://www.dropbox.com/s/lm0tlw6ah5lik0d/TT RGB Plus_Setup_1.3.901_x64.exe.zip?dl=0 We fixed some issues.
  3. Tony.P
    Dear User Thank you for your report. We need some information for you PC. 1. Mother Board 2. CPU 3. Windows Version (Ex: Windows 10 pro 1809) Could you provide TT RGB PLUS program log to us? Please follow the tips below this link. https://www.dropbox.com/s/8cdejahan0rmawp/TT RGB PLUS Debug Mode.docx?dl=0
  4. Tony.P
    Dear user Now I need you help me to check this problem. Could you show us the pics like my attachments? (Pic_1. Pic_2, Pic_3 & Pic_4) Pic_1 : Windows Settings >> Apps>> Programs and Features. Pic_2 : C:\Program Files (x86)\Tt\iTAKE Pic_3 : C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1 Pic_4 : C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1\system
  5. Tony.P
    Dear User Please help us to confirm the log whether in this path. C:\Program Files (x86)\Tt\iTAKE
  6. Tony.P
    Dear User Thank you for your report. Could you provide TT RGB PLUS program log to us? Please follow the tips below this link. https://www.dropbox.com/s/8cdejahan0rmawp/TT RGB PLUS Debug Mode.docx?dl=0
  7. Tony.P
    Dear user Could your provide the hidden file "x1_log.ini" below this path? C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1\system Thank you for your report.
  8. Tony.P
    Dear User Could you take the TT RGB PLUS pictures for us? Product lighting control and RGB Sync page. TT RGB PLUS supports the following types T-FORCE XCALIBUR RGB DDR4 Memory Module T-FORCE DELTA RGB DDR4 Memory Module T-FORCE NIGHT HAWK RGB DDR4 Memory Module https://ttrgbplus.thermaltake.com/Partner.html
  9. Tony.P
    Dear User This version can turn off the light. Then close the software will be saved the setting to controller. https://www.dropbox.com/s/2cb77zy4md6cy8y/TT RGB Plus_Setup_1.3.806_x64.exe.zip?dl=0
  10. Tony.P
    Hi User So you need the function to completely overwrite the controller box? At present, as long as TT RGB PLUS is closed, it will return to the default lighting effect(Rainbow wave). Once overwritten, the lighting effect will not be returned default.
  11. Tony.P
    Dear user Turn off the lighting and save it in TT RGB PLUS.
  12. Tony.P
    Dear User Right mouse click TT RGB PLUS exit in system tray. That will reset controller data.
  13. Tony.P
    Dear User Here is TT RGB PLUS 1.3.803, This version can reset the controller data. TT_RGB_Plus_Setup_1.3.803_x64.exe.zip
  14. Tony.P
    Dear User Microsoft updates Windows 10 2004 version last week. This version will make some USB ports to connect abnormally. Our team are working hard to solve this issue. Once there is any update, we will notify you immediately.
  15. Tony.P
    Dear User Could you provide your MB, CPU and Windows version? (ASUS X299 , Intel i7 9700, Windows 10 1903) Then what TT product did you purchase? (ex: LEVEL 20 RGB Mechanical gaming keyboard )
  16. Tony.P
    Dear User Please remove the "TT_PREMIUM_X1 " folder under this hidden path C:\Users\t757\AppData\Roaming\Tt Then reinstall the V1.4.5. Here is download page https://www.thermaltakeusa.com/downloads Most of problem probably can be solve.
  17. Tony.P
    Hi Ac1d3urn Please reinstall the TT RGB PLUS V1.3.801, that is test version without HWinfo suite. We need to know whether it still freezes without detecting hardware or not.
  18. Tony.P
    Dear Rapt0r_GT Thank you for your report. Because AMD changed the CPU temperature string rule. https://forums.tomshardware.com/threads/hwinfo64-which-cpu-temp-is-correct.3535427/ We decided to listen users’ suggestion and correct it again. Attachment is the revised test version. TT_RGB_Plus_Setup_1.3.802_x64.exe.zip
  19. Tony.P
    Hi ANON2019 1. Please find and open the hidden folder in path C:\Users\user\AppData\Roaming\Tt\RGBRiingPlus 2. Delete this folder. 3. Reopen the TT RGB PLUS
  20. Tony.P
    Dear Sir/Madam Please remove the program version 1.4.2009 and the "TT_PREMIUM_X1 " folder under this path C:\Users\t757\AppData\Roaming\Tt Then reinstall the V1.4.2. Here is download page https://www.thermaltakeusa.com/downloads Most of problem probably can be solve.
  21. Tony.P
    Hi All We already have fixed this issue for AMD CPU. New version download link : https://ttrgbplus.thermaltake.com/ Download TT RGB PLUS Software
  22. Tony.P
    Hi serene_langley We have already asked the relevant customer service to contact you and will help you solve the product problem. Thanks for your report.
  23. Tony.P
    Hi Blast77 TT RGB Plus reads the system temperature include CPU, GPU, memories and HDD. This is a necessary function.
  24. Tony.P
    Hi all We will update the software in Nov 15. Now we are testing.
  25. Tony.P
    Hi We already know what the reason is, please be patient and wait for the next update version in November. Thank you.
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