Darren YangTt Spm

Hi, sorry for causing you inconvenience, this cable line is not for sale, and it should be put in the box can you PM me your email address? and I will ask our customer service to help you

Hi sir, this one is our previous version of digital PSU which can't sync with TT RGB PLUS software only new Toughpower iRGB PLUS Titanium & Platinum Series can sync with TT RGB PLUS software, and also Amazon Alexa Following are product info for you https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003081/Toughpower_iRGB_PLUS_1250W_Titanium/design.htm https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003142/Toughpower_iRGB_PLUS_1200W_Platinum_TT_Premium_Edition/design.htm https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003141/Toughpower_iRGB_PLUS_1050W_Platinum_TT_Premium_Edition/design.htm https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003139/Toughpower_iRGB_PLUS_850W_Platinum_TT_Premium_Edition/design.htm

Hi Stephen, for digital monitoring, you need to connect the USB cable with the motherboard and power supply can you help to double check if there is a USB cable line in the box? please find the reference picture as shown in following if there is no USB cable in there, please feedback to our customer team, and they will help you out USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com

Hi, In PC APP 3.0, we remove the "log out data" feature, because you can see all the data on SPM cloud according to your selected date, you will see the corresponding data which is much more convenient

Hi, our RD team are still working on other projects now, once we have any updates, we will let you know! probably it will launch on mid of Nov.

hi, we think probably it's not power supply issue because you already changed two PSU therefore, it might be the issue with motherboard, CPU, or RAM so I will suggest you change the other stuff first

Hi Pioruns, sorry for the late reply, we are working on to add a new feature, which can let you customize your fan RPM hope this can solve your issue, and we will launch it soon thanks for your patience

Hi Pioruns, can you try to increase or decrease the loading of your PSU? the threshold of PSU loading is at 1050W, which means that if your PSU loading is over 1050W, the fan speed will spin up from 1200 RPM to 1600 RPM, or even higher if your loading is lower than 1050W, the fan speed will keep at around 1200RPM please find following for the graph of RPM vs loading under different modes

Hi, yes, H200 is the only solution now for you to expand your internal USB 9-pin headers more info here https://www.thermaltake.com/Power_Supply/Accessories_/USB_Hub/C_00003210/H200_Internal_USB_Hub/design.htm

Hi Sir, sorry for causing you inconvenience 1. can you help to check if the RPM spinning situation happens on hardware or software? if happens on hardware, did you hear the fan spinning up and down? if happens on software, could you help to provide the screenshot of DPS G PC APP software for the main page and PC info page? 2. normally it will happen when the loading of PSU was too high, can you try to lower down the loading and check again?

Hi, single or multiple rail cables will not affect the stability of the output voltage what we think is that if you just one 1080ti, we will suggest you re-install the driver of VGA card first and also you can check from DPS G software to see if there any warning alert happened or voltage drop when you drop out during games

Hi, sorry for causing you trouble, currently Microsoft changed their policy, so you have to manually turn on DPS G APP our RD team is working on it right now and will have autorun feature soon thanks for your patience

HI Lisandro, could you provide us your PSU model name? also which feature that you can't use on your mobile app? remote feature?

Hi, 1) yes, that's correct 2) we will do our best to fix it ASAP, once it's done, we will send out a notice thanks again for your patient!

Hi, yes, it's just like a USB hub. You can connect the USB line of case fan into the control box, and connect the control box to motherboard USB 9 pin port