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Darren YangTt Spm

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Darren YangTt Spm last won the day on February 12 2018

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About Darren YangTt Spm

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  1. Darren YangTt Spm

    Need help with power supply

    Hi, can you help me to check you connect to the USB 9-pin port as shown in the following picture our power supply have to connect to 9-pin USB port
  2. Darren YangTt Spm

    Need help with power supply

    Hi, can you tell me the model name of the power supply and motherboard? meanwhile, can you try to connect the USB line into another USB 9-pin port on motherboard again? thank you
  3. Darren YangTt Spm

    Toughpower iRGB PLUS 1250W Titanium - fan replacement

    Hi Anton, if you open the screw on PSU case, that would affect your 10 years warranty here I will suggest you wait for our new product, we will have a new one soon to meet your expectation thank you
  4. hi everyone, sorry for the delay, we will have a new update really soon thanks for your patience
  5. Hi, we didn't provide customized modular power sleeved cable for sales, would you consider to use extension sleeved cable for use? here we have multiple colors to choose, please find following for product info https://www.thermaltake.com/psu.aspx
  6. hi, sorry for the late reply, we had been worked for weeks on our new version of DPS G PC APP (with new UI), and we are about to launch this feature on next version around mid of December. thanks for your patience, we are working on it right now BR
  7. Darren YangTt Spm

    DPS G PC APP " USB connected"

    Hi, sorry for causing you trouble, can you try to use another USB line to see if it works for not? you can find at following for our customer service info, they can help you to change one for you USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com
  8. Darren YangTt Spm

    Are Thermaltake PSUs just trash?

    Hi, sorry for causing you inconvenience can you try to go to the store to double check with other components, it probably has some compatibility issue with new motherboard and VGA card BR
  9. Darren YangTt Spm

    Can I plug 6-pin SATA power male into 8-pin female on PSU?

    Hi, the pin define of 6-pin male SATA and 8-pin female connector are different so here I will suggest you if you have available peripheral (4-pin female connector) on power supply, you can buy the connector which comes into connecting with SATA and peripheral hope it can help you out
  10. Hi, sorry for causing you inconvenience, this cable line is not for sale, and it should be put in the box can you PM me your email address? and I will ask our customer service to help you
  11. Darren YangTt Spm

    Toughpower Grand RGB Gold Owners Club

    Hi sir, this one is our previous version of digital PSU which can't sync with TT RGB PLUS software only new Toughpower iRGB PLUS Titanium & Platinum Series can sync with TT RGB PLUS software, and also Amazon Alexa Following are product info for you https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003081/Toughpower_iRGB_PLUS_1250W_Titanium/design.htm https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003142/Toughpower_iRGB_PLUS_1200W_Platinum_TT_Premium_Edition/design.htm https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003141/Toughpower_iRGB_PLUS_1050W_Platinum_TT_Premium_Edition/design.htm https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003139/Toughpower_iRGB_PLUS_850W_Platinum_TT_Premium_Edition/design.htm
  12. Hi Stephen, for digital monitoring, you need to connect the USB cable with the motherboard and power supply can you help to double check if there is a USB cable line in the box? please find the reference picture as shown in following if there is no USB cable in there, please feedback to our customer team, and they will help you out USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com
  13. Darren YangTt Spm

    Brand New DPS G PC APP 3.0 Released

    Hi, In PC APP 3.0, we remove the "log out data" feature, because you can see all the data on SPM cloud according to your selected date, you will see the corresponding data which is much more convenient
  14. Hi, our RD team are still working on other projects now, once we have any updates, we will let you know! probably it will launch on mid of Nov.
  15. Darren YangTt Spm

    I need instructions

    hi, we think probably it's not power supply issue because you already changed two PSU therefore, it might be the issue with motherboard, CPU, or RAM so I will suggest you change the other stuff first
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