Darren YangTt Spm

Hi, can you help me to check you connect to the USB 9-pin port as shown in the following picture our power supply have to connect to 9-pin USB port

Hi, can you tell me the model name of the power supply and motherboard? meanwhile, can you try to connect the USB line into another USB 9-pin port on motherboard again? thank you

Hi Anton, if you open the screw on PSU case, that would affect your 10 years warranty here I will suggest you wait for our new product, we will have a new one soon to meet your expectation thank you

hi everyone, sorry for the delay, we will have a new update really soon thanks for your patience

Hi, we didn't provide customized modular power sleeved cable for sales, would you consider to use extension sleeved cable for use? here we have multiple colors to choose, please find following for product info https://www.thermaltake.com/psu.aspx

hi, sorry for the late reply, we had been worked for weeks on our new version of DPS G PC APP (with new UI), and we are about to launch this feature on next version around mid of December. thanks for your patience, we are working on it right now BR

Hi, sorry for causing you trouble, can you try to use another USB line to see if it works for not? you can find at following for our customer service info, they can help you to change one for you USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com

Hi, sorry for causing you inconvenience can you try to go to the store to double check with other components, it probably has some compatibility issue with new motherboard and VGA card BR

Hi, the pin define of 6-pin male SATA and 8-pin female connector are different so here I will suggest you if you have available peripheral (4-pin female connector) on power supply, you can buy the connector which comes into connecting with SATA and peripheral hope it can help you out

Hi, sorry for causing you inconvenience, this cable line is not for sale, and it should be put in the box can you PM me your email address? and I will ask our customer service to help you

Hi sir, this one is our previous version of digital PSU which can't sync with TT RGB PLUS software only new Toughpower iRGB PLUS Titanium & Platinum Series can sync with TT RGB PLUS software, and also Amazon Alexa Following are product info for you https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003081/Toughpower_iRGB_PLUS_1250W_Titanium/design.htm https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003142/Toughpower_iRGB_PLUS_1200W_Platinum_TT_Premium_Edition/design.htm https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003141/Toughpower_iRGB_PLUS_1050W_Platinum_TT_Premium_Edition/design.htm https://www.thermaltake.com/Toughpower_iRGB_Series/Toughpower_iRGB_Series_/Toughpower_iRGB_PLUS/C_00003139/Toughpower_iRGB_PLUS_850W_Platinum_TT_Premium_Edition/design.htm

Hi Stephen, for digital monitoring, you need to connect the USB cable with the motherboard and power supply can you help to double check if there is a USB cable line in the box? please find the reference picture as shown in following if there is no USB cable in there, please feedback to our customer team, and they will help you out USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au International Global Customers: info@thermaltake.com

Hi, In PC APP 3.0, we remove the "log out data" feature, because you can see all the data on SPM cloud according to your selected date, you will see the corresponding data which is much more convenient

Hi, our RD team are still working on other projects now, once we have any updates, we will let you know! probably it will launch on mid of Nov.

hi, we think probably it's not power supply issue because you already changed two PSU therefore, it might be the issue with motherboard, CPU, or RAM so I will suggest you change the other stuff first