[Thermaltake DPS G App2.0 Smart Software]

I just installed a Toughpower iRGB DPS 850 PSU and the DPS G Software errors for USB connection failure yet I have a Kraken 62 AIO cooler operating on the same USB port.  I checked the usb cable from the PSU and it's secure there as well as my usb hub.  I downloaded and installed the latest software dated 10/23/2017 with no change.  Any Ideas?

Here's a shot of the error message: