[**ATTN Users with Thermaltake Riser Cables**]

On 12/4/2017 at 10:07 PM, blackice said:

Done before I posted on the forums.  I did receive an email today telling me they are shipping out a new cable.  

Im starting to lose hope in this company,asked for a replacement for my broken riser cable last week,and no reply/email from the support on global.I feel almost cheated, replacing the cable for a TT one is like nearly what i paid for the case.

[**ATTN Users with Thermaltake Riser Cables**]

16 hours ago, igralec said:

I'm in Europe too and i emailed info@thermaltake.com for a replacement as per 1st post template, took a while but i finally received the replacement a couple of days ago.

Thanks for the reply igralec,right royal pain,just finished setting up my custom loops too,i really hope i get a replacement.This case is really nice and shows off all the right things,but that white clip riser cable is terrible,shielding looks really poorly made.

 

[**ATTN Users with Thermaltake Riser Cables**]

On 11/13/2017 at 6:19 PM, ThermalMike said:

Hi,

If the cable you have has the white clip, then I would suggest to get it swapped under our free service we are offering globally.

Check OP for details.

Hello mike, im wondering if you could spare some help for a guy in the UK,I have been trying to email your Europe counter parts and i am having no success at all. Sent about 6 emails in the last 3 days asking if they would replace my recently brought p5 case with its white clip riser,and every email gets bounced back, i only would like the cable replaced, its obviously is in  warranty and been causing system crashes,artifacts and system lock ups,i know this as when my 1070 is attached directly to the motherboard its all fine.

I have tried changing it from auto to gen 2,worked for a bit (about 10 days) then started causiing serious issues,been through all the steps to check if its my setup,and it must be the riser.

I only brought this case for 2 reasons

1. I wanted a open case

2. I wanted to show off my card in all its glory

I do have my proof of purchase,and really need some help over here.