Hoping I can get some help by posting my own thread. I've tried calling Thermaltake numerous times and there is never an agent available. I left a voice message last week and have yet to get a call back. I've also emailed Thermaltake several times (not just for this issue, but in the past for other issues) and have never gotten a reply. If I don't get some help here, I will be sending my products back and will be done with Thermaltake permanently.
I was running just a five fan pack of Riing Plus 14 RGB fans just fine with all the dip switches set to down/off. I have the newer controller, as I just purchased them January 29th.
I added the lumi plus pack last week. I connected it to the second micro USB header on my USB 2.0 header to double micro USB header Y cable that came with my five fan pack. I set dip switch 1 to up/on, with the other 3 to down/off.
When I load up into windows I get a notice that there is an error with controller 2. All my fans work fine and show up in the software. The LED strips light up and run, but they do not show up in the software. I then tried to the use the daisy chain cable between the controllers, instead of connecting both to the Y cable. The result was the same. I unhooked my fan controller, and set all dip switches to down/off on the lumi plus controller. I get a controller error still.
Another note is I am running software version 1.1.5. I tried to get version 1.1.6, however whenever I download it it always shows an installer for V1.1.3 in the zip file. After several attempts of installing that and trying to load it up, it crashes every time. I am running Windows 10 64-bit.
Before I filed a warranty claim, I wanted to make sure I had everything hooked up properly and there was no other possibly.
I hope I can finally get some sort of response.
Thanks