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Tack

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Posts posted by Tack

  1. By the sound of that I would rma it. If you want no down time I think they have a advanced rma that will send you the replacement first. They will put a hold on a card for the amount. Once you send your old one back the hold will be released.

     

    what region do you live in 

    I don't know much about the rma process in other regions but in NA the best link is https://thermaltakeusa.zendesk.com/hc/en-us/articles/115003056047-Warranty-Claim-RMA-Request

  2. 11 hours ago, patruck825 said:

    I have the exact same issue, software wont open if i have the controllers plugged in. As soon as i unplug the controller, software will open.

     

    It worked for about a week when i discovered how to turn off the inactive fan slots. But recently started booting again in its default RGB setting.

    If i delete the TT folder in appdata, the software will open, but i have to delete it every time I turn on my computer to get it to work again.

     

    I have 6 fans with 2 controllers. I opened a ticket with thermaltake about 3 weeks ago but never received a response.

    Responses are normally fast what region are you in? 

  3. the program needs to be running. you can make it so it does not open on desktop and just stays on your taskbar tray buy doing the following 

    right click the TT rgb icon on the taskbar tray

    dabc8f62f9295cb4933277a558d82b6a.png

    you will see a option that says "Run TT RGB Plus Program when Windows starts" 

    It has a box next to it click it. 

    If the box is solid like below it will open on your desktop at startup

    c0734148834ac186e7acdb709133ca09.png

    If the box is hollow like below it will start on the taskbar tray.

    a17bc00a770d40b430544e8656c886f7.png

     

  4. 4 hours ago, MrMuse said:

    I have a problem with pump noise as well with the Floe Riing TT. My computer has been running for about a month and the pump only makes noise when my machine is not doing any intensive tasks. I would suggest this is a problem with the pump speed at idle but there is no way to change pump speed with your software. It's a fairly loud clicking or rattling noise that is by far the loudest thing on my system even if I turn up all 9 fans. Is there any solution to this?

    NB. It is a completely different sound to the buzzing (which I don't get at all) in the other guy's video.

    *edit* I also don't have the pump itself showing as an adjustable feature in the RGB software if that is of any relevance. It is plugged into the CPU fan header and not the opt header.

    The pump is controlled by your motherboard via the cpu header. Your motherboard should have some software that allows to control the cpu fan header or you can do it in most cases via bios. The noise may be because the header is not set to see it as a pump so might be doing some strange rpm changes thinking its a fan. 

    50 minutes ago, MrMuse said:

    I also get a strange popup which says "warning controller number 16"

    Sounds like you have one of your controllers set to be identified as controller number 16. Check the switches on your controller and see if they are inline with this.

    0cdaf7d25729a05751ee94cc39ce5098.png

    As for the error in most cases it because of a unused port on the controller that has yet to be disabled via the software. You disable the unused ports by clicking the fcf455180b3b70d4b4143e042c923822.png on the unused slots in most cases they will have a warning on them. But it might be your pump that you have yet to identify yet.  

     

    How many controllers are you running?

  5. On startup if you press ctrl+shift+esc that will open up task manager. can you see if the tt rgb plus is on the list if it is right click it then end task. Then try starting the software and let me know if the same issue happens or if the software opens. Also try right clicking on the taskbar icon and click launch sometime it does not like opening by just clicking it.

  6. 19 minutes ago, kewlmunky said:

    Check the install location of the app to see if the executable is still there. Being the software needs access to a lot of your system information it can get blocked/quarantined/deleted by antivirus software. I had to do some manual white listing for mine to stop deleting it. 

    They have already got it working now I believe its just a matter of finishing the config in software so it stops looking for items on the empty ports.

  7. That warning in your case looks like it is because it is looking for fans on the other ports. My software looks different as I have riing plus and not trio's but the concept is the same.

    95395f57688a8db30bbe1e357d439894.png

    Click that Green circle line thing on the slots that don't have items connected to. being that I think you said you only have one fan you need to disable the other 4 ports by clicking so it turns red.

    216dd971e49f7598d112c523e9d522ba.png

     

    As for the tt folder it contains your saved profiles so if you keep deleting that you will have to keep redoing all your colors and settings.

  8. Type "%appdata%" in the start menu without the quotes then press enter it should pull up the correct folder

     

    If that does not work open This pc, Then click on view then options 

    738eafbdeec9021d9728b3586471591c.png

    Once you have click options a window will open up that will have another view tab click it and go to hidden files and folders then click the "show hidden file, folders, and drives" 

    99f6f2766c9d12723e6595f9c5717478.png

     

    by the looks of it check the main Mr_RustEZZE folder not the updatusUser one as that one looks old and has not been modified for some years 

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