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Jackie Chen

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About Jackie Chen

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  1. Hi Sir, Can you re-install the firmware again? https://www.dropbox.com/sh/80dgs49c92sfx5v/AACJGBfYlnhlhoNZ-fcqrJJfa?dl=0 Thank you. BR Jackie Chen
  2. Jackie Chen

    NEPTUNE ELITE RGB HATSUNE MIKU Edition no longer working

    Hi Sir, Please download files in below link to fix this issue: https://www.dropbox.com/sh/26dab3yaar5blqi/AACYO6U4j-sNInN0Gr1zgaJKa?dl=0 It's because something wrong with firmware update. This file is for MIKU edition firmware update. Sorry for all the trouble. BR Jackie Chen
  3. Jackie Chen

    My F-1 through F-12 keys dont work

    Hi Sir, Which keyboard are you using? BR Jackie Chen
  4. Jackie Chen

    Thermaltake Premium X1 Keyboard hotkeys not working?

    Hi Sir, Please download the user's manual via below link: https://www.thermaltake.com/db/support/usermanual/_db00e22859d04f2587b3c30384200742.pdf Some of the hotkeys need to activate game mode to be functional. BR Jackie Chen
  5. Jackie Chen

    Premium X1 RGB keyboard Owner's Club

    Hi Spax123, Can you give me your system spec and operating system? I will ask our SW team to help you with the issue. And can you please help to record a short video to let us examine where went wrong? Thank you BR Jackie
  6. Jackie Chen

    Neptune Elite RGB [MIKU] Lighting Keycaps Not Working

    Hi Sir, Can you please try to press the button in the middle of the image that I croped? Which function as brightness level? Maybe it's in off status. If this is not helping, please press Fn+Esc simultaneously for 5 sec, it will reset to keyboard's factory setting. BR Jackie
  7. Jackie Chen

    Neptune Pro keyboard stopped working completely?

    Hi Sir, If the keyboard is not responsive, please try fix the firmware. Download file in below link. https://www.dropbox.com/sh/qvb69d6hkgjszt7/AADPJuc-9qQdXKdGTtY3KVJta?dl=0 Double click the .exe file and flash the keyboard firmware. BR Jackie
  8. Jackie Chen

    Neptune Elite RGB Stopped Working

    Hi Sir, It appears the keyboard firmware is broken Please download the Neptune Elite RGB firmware in below link to flash the firmware again. https://www.dropbox.com/sh/80dgs49c92sfx5v/AACJGBfYlnhlhoNZ-fcqrJJfa?dl=0 BR Jackie
  9. Jackie Chen

    Keyboard not working at all

    Hi Sir, It appears the keyboard firmware is broken Please download the Neptune Elite RGB firmware in below link to flash the firmware again. https://www.dropbox.com/sh/80dgs49c92sfx5v/AACJGBfYlnhlhoNZ-fcqrJJfa?dl=0 BR Jackie
  10. Jackie Chen

    Neptune Elite RGB [MIKU] Lighting Keycaps Not Working

    Hi Sir, If you want to control the lighting by hardware combination key, the software has to be switch off. Once the software is on, everything is taken control by software. BR Jackie
  11. Jackie Chen

    Challenger Edge Pro "DEVICE NOT DETECTED"

    Hi Sir, Please turn off the software and try to run it under administrator mode.
  12. Hi Sir, Please turn off the software and try to run it under administrator mode.
  13. Jackie Chen

    Challenger Edge Pro software doesnt work

    Hi Sir, Please download software from below link and try again. https://www.ttesports.com/files/Product_download/tt_esports_gaming_software_challenger_edge_pro_v1.0.rar
  14. Jackie Chen

    Premium X1 RGB keyboard Owner's Club

    Hi Jag007, Please try to uninstall the software and install the latest version. https://www.thermaltake.com/TT_Gaming/Keyboard_/_/C_00003164/TT_Premium_X1_RGB_Cherry_MX_Blue_Keyboard/Support.htm Thank you.
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