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Jackie Chen

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Everything posted by Jackie Chen

  1. Hi Sir, Can you re-install the firmware again? https://www.dropbox.com/sh/80dgs49c92sfx5v/AACJGBfYlnhlhoNZ-fcqrJJfa?dl=0 Thank you. BR Jackie Chen
  2. Hi Sir, Please download files in below link to fix this issue: https://www.dropbox.com/sh/26dab3yaar5blqi/AACYO6U4j-sNInN0Gr1zgaJKa?dl=0 It's because something wrong with firmware update. This file is for MIKU edition firmware update. Sorry for all the trouble. BR Jackie Chen
  3. Hi Sir, Which keyboard are you using? BR Jackie Chen
  4. Hi Sir, Please download the user's manual via below link: https://www.thermaltake.com/db/support/usermanual/_db00e22859d04f2587b3c30384200742.pdf Some of the hotkeys need to activate game mode to be functional. BR Jackie Chen
  5. Hi Spax123, Can you give me your system spec and operating system? I will ask our SW team to help you with the issue. And can you please help to record a short video to let us examine where went wrong? Thank you BR Jackie
  6. Hi Sir, Can you please try to press the button in the middle of the image that I croped? Which function as brightness level? Maybe it's in off status. If this is not helping, please press Fn+Esc simultaneously for 5 sec, it will reset to keyboard's factory setting. BR Jackie
  7. Hi Sir, If the keyboard is not responsive, please try fix the firmware. Download file in below link. https://www.dropbox.com/sh/qvb69d6hkgjszt7/AADPJuc-9qQdXKdGTtY3KVJta?dl=0 Double click the .exe file and flash the keyboard firmware. BR Jackie
  8. Hi Sir, It appears the keyboard firmware is broken Please download the Neptune Elite RGB firmware in below link to flash the firmware again. https://www.dropbox.com/sh/80dgs49c92sfx5v/AACJGBfYlnhlhoNZ-fcqrJJfa?dl=0 BR Jackie
  9. Hi Sir, It appears the keyboard firmware is broken Please download the Neptune Elite RGB firmware in below link to flash the firmware again. https://www.dropbox.com/sh/80dgs49c92sfx5v/AACJGBfYlnhlhoNZ-fcqrJJfa?dl=0 BR Jackie
  10. Hi Sir, If you want to control the lighting by hardware combination key, the software has to be switch off. Once the software is on, everything is taken control by software. BR Jackie
  11. Hi Sir, Please turn off the software and try to run it under administrator mode.
  12. Hi Sir, Please turn off the software and try to run it under administrator mode.
  13. Hi Sir, Please download software from below link and try again. https://www.ttesports.com/files/Product_download/tt_esports_gaming_software_challenger_edge_pro_v1.0.rar
  14. Hi Jag007, Please try to uninstall the software and install the latest version. https://www.thermaltake.com/TT_Gaming/Keyboard_/_/C_00003164/TT_Premium_X1_RGB_Cherry_MX_Blue_Keyboard/Support.htm Thank you.
  15. http://www.ttesports.com/Mice/302/TALON_ELITE_RGB_GAMING_GEAR_COMBO/productPage.htm?a=a&g=ftr#.W1mkktgzbUI
  16. http://www.ttesports.com/Mice/275/NEMESIS_SWITCH_Optical_RGB/productPage.htm?a=a&g=ftr#.W1mkU9gzbUI
  17. http://www.ttesports.com/Mice/288/Iris_Optical_RGB/productPage.htm?a=a&g=ftr#.W1mkANgzbUI
  18. http://www.ttesports.com/Keyboard/277/CHALLENGER_EDGE_PRO_RGB/productPage.htm?a=a&g=ftr#.W1mjhNgzbUI
  19. http://www.ttesports.com/Keyboard/295/Neptune_PRO_Blue/productPage.htm?a=a&g=ftr#.W1miztgzbUI http://www.ttesports.com/Keyboard/299/Neptune_PRO_Brown/productPage.htm?a=a&g=ftr#.W1mjPdgzbUI
  20. Hi Jacko, Can you describe more detail? What operating system you use and where went wrong? Thank you.
  21. http://www.ttesports.com/Keyboard/293/Neptune_Elite_RGB_Blue/productPage.htm?a=a&g=ftr#.W1me5tgzbUI http://www.ttesports.com/Keyboard/300/Neptune_Elite_RGB_Brown/productPage.htm?a=a&g=ftr#.W1mfo9gzbUI
  22. Hi derDluchs & maa5, Please download the update patch: https://www.dropbox.com/sh/40kll6lra28tn8o/AAB_fNSBXrPtfoj4_b5fJ8yHa?dl=0 Or you can visit our official website: http://www.ttesports.com/files/Product_download/tt_esports_gaming_software_challenger_edge_pro_v1.0.rar The file has been updated and everything should be fine now.
  23. Hi Please download the update patch: https://www.dropbox.com/sh/40kll6lra28tn8o/AAB_fNSBXrPtfoj4_b5fJ8yHa?dl=0 This should solve your problem.
  24. Hi DozeR, The Challenger Illuminated software only support Windows 8 and it's pervious version. Sorry, but Windows 10 not supported.
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