[Ttesports IRIS RGB not working after startup]

Glad to help, any question, please let us know. Thanks again~

[Ttesports IRIS RGB not working after startup]

My apologizes,

 

https://drive.google.com/file/d/1fQvJSoUR0D7niR_Yyms4c55g97TzAf8d/view?usp=sharing

[Ttesports IRIS RGB not working after startup]

Please try this FW reset tool, simply plug-in the Miku Iris mouse, and open the reset tool.

Thank you

[Black V2 mouse only goes vertical and does not go horizontally across page - like hitting a barrier it quivers to go horizontal]

Hi, have you tried resetting the mouse via software?

There's a reset button on top right part of the software interface.

 

Thanks

[How to customize Neros RGB optical gaming mouse]

Hello, good day. Neros RGB button functions are fixed. There's no driver for this mouse. Thank you

[Commander gaming combo]

Hi may I ask which Commander gaming gear combo you are referring to? please let me know the full product name. Thank you

[Problem with software]

Got the log file. We are working on it, will let you know ASAP. Thanks again

[Problem with software]

Hello, we may need your help to provide the log file so we can analyze this problem. Please open the software, and after it closes on its' own, follow below steps to get the log file and send it to us. Thank you

- Open the hidden folder C:\Users\user\AppData\Roaming\Tt\TT_PREMIUM_X1, and check the log file TT iTake Engine_Log.txt.

Please send this .txt file to me. My email: stephen.chiang@ttesports.com

[Problem with software]

Hi, ok, understood. I will look into this matter and get back to you ASAP. Thanks

[Problem with software]

Hello, can you please try reinstall the software again? thanks

[Irıs RGB Optical Mouse Command Pro Center is not working]

Hello, what seems to be the problem with Command Pro Center? Can you open software? Thanks

[tt itake rgb can't save RGB setting]

hello, did you hit "Apply" after customizing the lighting effects on the iTAKE software? thx

[False Key Presses]

Hi may I ask which model is it? thx

[thermaltake x1]

Hi did you hit "Apply" on the software menu? thx

[tt itake rgb can't save RGB setting]

Hello, which keyboard are you using for the itake software? and did you hit "Apply" on the software lighting setup menu? thx

[I accidentally messed up my keyboard's firmware and now I can't revert it]

Hello, what's the model of the keyboard? thx

[Driver needed]

Hi what's the Challenger model full name? thx

[Challenger duo mouse software/driver]

Hi, may I ask which Challenger model ? Thx

[Poseidon Z keycap replacement set]

Hi, I'm sorry but Poseidon Z is an old model, and it is also an EOL (End of Life) model. We no longer sell this keyboard. Thanks

[X1 RGB software not recognizing my keyboard]

Hi, we are looking into this matter now. Will keep you updated ASAP. Thanks

[Help my "a" key and "3" keys sometimes do not respond then double type suddenly when i type one]

Hi, apologize for the late reply. I think the K100 keyboard might be broken, the "a" and "3" keys don't work properly. Is it possible for you to return the keyboard to the store you purchased from and exchange it with a new one? Thanks

[X1 RGB software not recognizing my keyboard]

Hi, may I ask which Thermaltake software are you using? Thanks

[how do i re-configure my mouse]

May I ask which mouse you are referring to? thanks

[TteSports Commander Gaming Gear USB keyboard disconnects and reconnects]

Hello, it might be caused by a bad USB connector. I suggest you can get a refund or exchange for a new one. Thanks

[RGB Plus and X1RGB both fail with level 20 titanium RGB keyboard.]

Just to clarify, you have both Level 20 and X1 RGB keyboard, right?