merkage

I wrote support a note that I was still having issues with this software not too long ago, interestingly a new release came out a couple weeks later 1.2.5 addressing most of my issues. I lost a lot of time and money due to these software problems, it's been one of the most frustrating issues I've ever had to deal with, I've been a custom builder for 20 years. When you're building high end rigs and destroying expensive hardware because of FAN software, it really leaves a sour taste in your mouth.

Mike, It seems like this has been an issue with the software for a very long time, I first installed my GPU in April. If there is no timetable to fix, I feel like I've been shafted and im stuck with a completely unusable product. I can't get a refund because its been too long. I'm guessing there isn't enough customers with this issue to warrant a patch?

Tested the new version and nothing changed unfortunately. I'm thinking there is not much I'm going to be able to do except look for another product or brand, I absolutely love these fans. I'll keep posting on what I learn from support as well, I hope no one ever runs into this issue its plagued me for many many weeks unfortunately. I've been using my whole system in limp mode with a generic driver, RMAed a video card, thrown away 50$+ and 20+ hours of my time troubleshooting, returning, reformatting, tearing down the cooling loop, ugh....

Thanks I will give this a try. I opened a support ticket today via phone and hopefully will get some answers on that front, I will keep the community posted. This issue is beyond weird but there has to be a solution!

I have a unique issue I have been unable to find a solution to, after tearing down my rig half a dozen times, trying different USB2 devices, I cannot find a solution to this problem. When I install the TT RGB Riing Plus software, anywhere from 10-120 seconds of the software running on the PC, the GPU will hard crash causing the screen to blank out, GPU fans to jump to 100%. Sometimes the PC will reboot and the GPU is no longer detected and I have to power off and power on, it is a legitimate hard crash. It took me several weeks to finally find the culprit, as soon as I shut down the TT RGB Riing Plus software my PC no longer crashes. As soon as I start the software my PC will crash shortly after. I originally had my fans running through a Hubby 7 USB 2.0 internal controller, I removed this and plugged directly into the usb 2.0 MB header, the issue persists and appears to be 100% software related. It seems to me there is a problem with the software and I'm the only one with it. I will point out that if I uninstall the AMD radeon driver, (and fall back to either the microsoft windows update driver from 11/2017, or generic driver) the crashes do not occur nearly as often, maybe once every couple of days, however the video card is in limp mode without the driver and my system isnt really usable. I put in close to 4k in hardware in my rig, and I'm being mauled by a 100$ fan kit. I received one replacement controller from RMA already, and that issue was for the controller not being detected at startup, but this second issue happened on the old and new unit. I am lost and unsure what to do here. Maybe I need a whole new kit, fans and cables? Anyone have similar problems? Is there a mod or someone who can get this reviewed by the software development team? I use the samsung 49 inch monitor CHG90, is it possible this could be the problem and the RGB riing software isn't supported? Some additional notes that may help: I was sent a new controller box and power cables, I have the one that is wrapped in the sleeve, it replaced the old type that was cheaper looking. Its being powered by that cable and currently plugged into the primary usb 2.0 header on the motherboard. System specs: OS: Windows 10 x64 latest updates Motherboard: ASUS ROG Strix x299-E Memory: Corsair vengence lpx 16gb Video Card (Crashing HARD with AMD driver, any version after 11/17): Asus ROG Vega 56 water cooled Monitor: Samsung CHG90 49 inch ultra wide AMD Radeon software 18.7.1 (issue happens on any driver back to 11/17/windows update release, happens less on that release) Power supply: corsair rm750x Disk: Samsung NAND 960 250gb