[Need Help. Case Fans and Software issues]

I have the same issued.  I think their controller is defective. I had connect mine to the 5v header on my maximus hero X board. I have 9 rgb plus fan and led / fans are spinning.

My Asus software work but not thermaltake

 

[Maximus hero X with thermaltake Thermaltake TT Sync SATA Powered 9 Port Addressable LED Controller]

Has any one used this controller with their thermaltake RGB fan on Maximus Hero X board?
https://www.amazon.com/Thermaltake-A...ake+controller

It connected to my 9 Thermaltake Riing Plus 12 RGB TT Premium Edition 120mm 

The TTGB plus software is not detecting my controller.
Error code: H_0X0001 ( could not find fan controller.) rgb and fan working and i can used Aura apps to control it from the motherboard. But thermaltake software wont detect the controller.

It detected on my Asus software and i can controlled from it there . But Thermal take software wont the detect my controller but the fan is on and RGB is working. New build PC

 

Well if i dont get any answer from thermaltake  I will return everything back to amazon and get corsair RGB KIT.

[Pacific M360 D5 Hard Tube Water Cooling Kit]

I just purchase this and new at this.

Is there any issued with this: Thermaltake TT Premium Concentrate Dye Kit

I see review on amazon it said the dye dry up and clogged up the Pacific M360 cooling system.

Is there a better dye I can use that wont cuased this issued.