[How do I connect Thermaltake Toughpower iRGB Plus to TT RGB Plus?]

Hi RyanD

You can try "DPS G" software.

Because "TT RGB PLUS" mainly function is sync all TT device(Fan/PSU/Memory/peripheral).

If you didn't use other TT devices , it cannot run normally. Thank you.

 

[FAN control curve]

6 minutes ago, cybertiger1974 said:

Can you fix curve or add hysteresis in firmware? 

Dear user,

 

It's manufacture hardware limit.... 

Thermaltake cannot modify that, sorry for inconvenience.

 

Maybe I could recommend you iRGB series. It can customize your fan speed in software.

[FAN control curve]

Hi cybertiger1974

 

Sorry sir, I just check your issue again.

Regrettably, DPS series don't support customize function.

It's older product, cannot control fan speed in spec.

 

It can only follow smart fan speed according to your loading. 

 

On 6/23/2021 at 6:00 PM, cybertiger1974 said:

Could you tell me how to find customize mode?

 

 

[PSU RGB FAN]

Dear Maurice777

 

Did you try "TT DPS G" software?

Maybe it could solve your question.

Thank you.

Download link:

https://www.thermaltakeusa.com/downloads

 

On 6/3/2021 at 3:55 AM, Maurice777 said:

Hello Friends,

 

I have been out of the game for 12 years.  I just built a new rig. I have everything done and running great except for one thing... I cant sync my PSU fan with the rest of my computer. I want to change the color of PSU fan to blue. My Mobo software does not pick up the PSU ( Asus Maximus iii ) and Thermaltake TT RGB software will not Change the PSU  ( Thermaltake 1200Watt iRGB ) fan color. Can someone please be my hero and help me out? Thanks!

 

[TT DPS G App 3.3.1 not opening (closes automatically after splash screen) [FIXED]]

Good news.

If still any issue or question, please let me know .

Thank you.

[FAN control curve]

Dear user

 

Did you try customize mode?

Set your fan speed to your minimize , if still issue please let me know, thank you.

[Gaming Chairs Serial number check up.]

By the way, you can send email to as blow address.

cs3@thermaltake.com.tw

Thank you.

 

[Gaming Chairs Serial number check up.]

Hi Fedaa Kamal

If you have any problem of serial number, you can contact our customer service

https://thermaltakeusa.zendesk.com/hc/en-us/sections/115001422507-Technical-Support

 

Thank you.

[TT DPS G APP v3.2.9 Does not minimize to taskbar/toolbar on bootup after Windows 10 boot initializes. User is hit with TT DPS UI Screen until manually closed.]

Hi Digital_Fuzion

Thank you for your suggestion, we have developed a new version V3.3.0

Add TT DPS G minimized option and startup option.

Thank you for your feedback again.

[Could not set up a connection with ToughPower iRGB PLUS750W , please Help]

Hi sir

Could you help to make sure your USB cable between PSU and motherboard.

If still issue, please let me know , thank you.

[TT DPS G app not working]

10 hours ago, ToXiiDo said:

i have the tt RGB750

Hi sir

 

This model don't support TT DPS G software, please reference this website.
https://tw.thermaltake.com/thermaltake-toughpower-grand-rgb-750w-gold-rgb-sync-edition.html

Thank you.

[TT DPS G app not working]

Hi sir

 

Could you please provide your model name?

We would check this issue ASSP. Thank you.

[A problem with the USB port of the smart power supply 1500 watt ...Please help]

Hi sir

Please make sure the USB cable connect to your motherboard.

Thank you.

[DPS G App 3.2.7. not starting]

Dear users,

Sorry for my late reply.

We found some users have same issue, this app cannot start by V3.2.7

please download old version V3.2.6 :

https://drive.google.com/file/d/1saZNgnWWxa8bMMEP_DjyGLAKIGtwDIs1/view?usp=sharing

Our team will solve this issue as soon as we can, thank you.

 

[Issue with Toughram software]

On 9/25/2020 at 1:27 PM, Pythean said:

I'll just reply to myself since I had to sort all this out myself. Finally fixed the TOUGHRAM software (I hope, but not much confidence) by uninstalling everything and then manually deleting everything in the C:\Users\name\AppData\Roaming\TT folder - and then reinstalling.

Pretty convinced the RGB Fitting for my CPU block option in RGBPlus is broken as the colours dont seem to match. With my experience of TT so far I'd be fairly confident that this is a software rather than a hardware issue - I guess time will tell.

Think I've seen some similar comments on this in the Reddit forums too.

Hi Pythean

 

Sorry for late reply.

TOUGHRAM software has been updated to V1.0.6 to solve this problem.

Another problem is the RGB Plus. Please provide a screenshot or more pictures to describe your problem. We will help you as soon as possible.

Thanks for your feedback.

[Thermaltake DPS G App2.0 Smart Software]

On 8/12/2020 at 5:55 PM, tahl said:

Suddenly, without any prerequisites, the same problem. Why the application does not have any log, trace files to this day? How can you debug something that has no logging? The email was not answered.

 

Hi sir

 

You can check your log in SPM website as below link

https://dps.thermaltake.com/en/spm

 

If still issue, please contact me, thank you.

jeff.wu@thermaltake.com.tw

[How do I remove Tt DPS G App_Global_Ver3.2.0]

Hi sir.

Sorry that it's old version known bug, please download newest version to solved this issue, thank you.

[DPS G APP S\N invalid or has been bundled by other user!!!]

Hi Sir

Sorry for late reply.

I have sent you an e-mail. please check it , thank you.

[Problem with DPS app for DPS G 650w Gold]

Hi sir

 

Could you please provide some screenshot to describe your issue, I'll help you as I can

Thank you!

[Toughpower 750 USB to mobo question]

Hi sir 

Sorry,

Because it is  customize cable, you can just buy a new one mini USB to USB cable, and insert to USB slot on motherboard.

Could you please provide your PSU product name?
Maybe you can contact our RMA service team to get a new cable.  

 

[TOUGHRAM`s software problem]

48 minutes ago, mindtered said:

hello, have some problem with Toughram software:

i have toughram rgb 3600, works good, but "Exclusive" soft works horrible, i cant change colour.. click apply but its nothing..

AND this software LOAD my CPU (r5 3600x) 5-8% ####??? warm my cpu at 8-10 degress??? whats wrong with that software????? i have razer synapse, NZXT CAM, and i havent thats problem with software by thats guys..

help me please, can i use other apps to change my RAM colour scheme??? if i can pls tell me

MB: msi x470 gaming pro max
cpu: r5 3600x
ram: TOUGHRAM rgb 3600
gpu: 2070 s
aio: nzxt kraken x62
 

Hi sir 

We will keep improve software's performance and reduce CPU loading.

Could you help to provide screenshot about "TOUGHRAM" lighting page?

I'll check the issue, thank you.

[DPS G APP S\N invalid or has been bundled by other user!!!]

On 5/24/2020 at 12:35 PM, ILMGuy said:

I am getting the same SN error as above. It says I need to register SN first.  When i go to do that it tells me that it was part of a bundle.  I have tried the DPS Fix Tool but it does not fix the issue.  I have DPS online account already working.

Can you email me at sherief.singer@gmail.com

 

Thanks

Hi sir

 

Could you provide your SN number?

I'll check with our database. Thank you!

[DPS App's Electricity Cost Not Working]

Hi sir 

Could you provide some information?

Application version? 

Application language?

 

We will help your issue ASAP, thank you. 

[DPS PC App Corrupt Download]

Hi sir

I have tried several times, our website download page normal.

https://www.thermaltake.com/downloads

For convenience, I send you a V3.2.4 download link. Thank you

 

TtDPSGApp_Ver324_Global.zip

[Thermaltake DPS G App2.0 Smart Software]

On 5/10/2020 at 9:13 PM, Ashifur_Malia said:

This blog is from 2019 now it's may2020. Just bought 850 one , installed and same issue. Good thing is my psu is sync with motherboard. So im gonna just uninstall this stupid app. That popping up every time I start the computer.  One more time TT fails to satisfy customers. 

And yes we don't wanna send that guy email about it. How about you fix the #### #### issue.

Hi sir

 

Could you help to provide your PSU product name?

We will help to solve your issue ASAP, thank you.