Hi,
We’re really sorry that you have a frustrating experience with the software. Rest assured, I will report this issue to the management group and software team and have the issue solved in the best way we can.
TT RGB Plus should have an updated version ready for download this May.
Even though NeonMaker does not support Riing Trio at the moment, but Thermaltake does plan to have NeonMaker support other tt fans in later versions.
We also encourage you to vote in our NeonMaker LightMix events since we’re giving away free Riing Quad fans for some of the voting winners.
Sorry again, but thank you for bringing up the issue so we can fix the problem.