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JeffWu

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Everything posted by JeffWu

  1. Hi sir Did you installed TT RGB Plus? Was the same issue happened by RGB Plus or not ? Sorry for late reply. We will try hard to find the solution.
  2. Hi Kmcneil007 Sorry for any inconvenience. Our team will solve this issue on next version.
  3. Hi Alluz2468 There is a switch button behind PSU, Please reference below picture.
  4. Hi sir According to the gold standard, at a load of 20%, the efficiency should be 88%. <-That's right But this sheet of certification, it's a guarantee at least 88%. The actual figure might vary according to your environment and other causes. Thank you.
  5. Hi Hi v8wgVB9NmP PSU efficiency is depend on your loading, it follow 80 plus certification. If loading lower than 20%, the efficiency won't attach to 80% up. For more information , please reference this wiki website. https://en.wikipedia.org/wiki/80_Plus Thank you for asking!
  6. Hi Dusty Our engineer team check the code, and find out that. We did not "pinging" SSDs at a 1 Hz rate like it is doing to mechanical hard drive, and we have many test to verify it. We do many test both HDD and SSD to check out this issue. If you still have issue, please check with your hard drive , thank you!
  7. Dear Dusty Our team will discussion this issue seriously. Remove this function or not, if any update will let you know. Thank you!
  8. Dear Eddd2002 Sorry for late reply. Our team is rebuilding the website on SPM, so it has some bugs happened. We are fixing those issues. Sorry for any inconvenience.
  9. Hi Sir TPG-1000D-T series is our old version, it is not support customize fan speed function. The app version is normal.
  10. Hi MDKagent007 Our smart power supply can just sync with our TT RGB plus eco-system and DPSG application lighting. It cannot sync with Aura sync.... Sorry for any inconvenience. Thank you!
  11. Hi Yaapelsinko Our team is checking your issue, I will reply you if we have any update, thank you. By the way, your product was our old version, it cannot customize your fan speed. We will check fen speed issue in zero/silent mode first. Sorry for any inconvenience.
  12. Hi Sir It need to upload to cloud after a day. So you might check your data tomorrow, it should be fine.
  13. Hi sir Could you provide your account? I'll check for this. By the way, it need one day to upload data to website. We are rebuilding this web structure, maybe it has some bugs on it. Sorry for any inconvenience.
  14. Hi Sir Please download from attachment. Our team is updating the website. Thank you. Tt_DPS_G_App_Ver3.1.9_Global.zip
  15. Hi Could you try the newest version: V3.1.9 to check your question again. Tt_DPS_G_App_Ver3.1.9_Global.zip
  16. Hi Sir Sorry for lately reply. If still issue, please send this power to RMA to analysis. Thank you.
  17. Hi sir Sorry for your waiting! There is newest version for you, could you try it? Tt_DPS_G_App_Global_Ver3.1.75test.zip
  18. Hi Sir "RGB Plus" will update a new version to fix this issue, It's not "DPS G" issue now, sorry for it. Thank you!
  19. Hi KronosMarauder Could you please provide screenshot for "About" page? It might help us to analysis this case, thank you.
  20. Hi sir Our R&D team have solved this issue, please try again with this version. If still have any problem, please contact me, thank you! Tt_DPS_G_App_Global_Ver3.1.75.zip
  21. Hi sir Our R&D team have solved this issue, please try again with this version. If still have any problem, please contact me, thank you! Tt_DPS_G_App_Global_Ver3.1.75.zip
  22. Hi sir Our R&D team have solved this issue, please try again with this version. If still have any problem, please contact me, thank you! Tt_DPS_G_App_Global_Ver3.1.75.zip
  23. Hi sir Version 3.1.6 Please check the attachment. Thank you! Tt_DPS_G_App_Ver3.1.6_Global.zip
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