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JeffWu

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Everything posted by JeffWu

  1. Hi KronosMarauder Could you please provide your CPU name to verify? Thank you!
  2. Hi albukerke-petr Could you please provide your CPU name to verify? Thank you!
  3. Hi Digital_Fuzion Could you please provide your CPU name to verify? Thank you! By the way, thank you for your suggestion. In fact, we have a project combine all of our application together in future.
  4. Hi Grizzly Could you please provide your CPU name to verify? Thank you!
  5. Sorry for any inconvenience. Our R&D team is fixing this issue ASAP.
  6. Hi sir Sorry for late reply. Please try to close “TT RGB PLUS “first. then open DPSG app again.  Thank you.
  7. Hi sir Sorry for late reply. Please try to close “TT RGB PLUS “first. then open DPSG app again.  Thank you.
  8. Hi sir Sorry for late reply. Please try to close “TT RGB PLUS “first. then open DPSG app again. Thank you.
  9. Hi Digital_Fuzion Sorry for cause your inconvenience. Attachment is fix tool, please download it then up-zip it. And run it in administrator mode by right mouse button. Thanks for all your suggestion. Our team will discuss for it seriously! DPSG-fix.zip
  10. Hi Digital_Fuzion Please uninstall new version and download V3.1.5 from this page https://dps.thermaltake.com/en We find some bugs to fix, so stop the update. Estimate to update V3.1.6 next week again. Sorry for any inconvenience.
  11. Hi Kiakaha Could you please provide your account to check? Sorry for any inconvenience. Thanks for your feedback.
  12. Hi bouet75 Thank you for your feedback. Our team will check this issue and solve it ASAP Sorry for any inconvenience.
  13. Hi Skylinemmm I got it! Thanks for your feedback. We will discuss this topic. Some people like monitoring hard disks, but others dislike... Set a switch button is a good idea! Thank you !
  14. Hi Skylinemmm DPS G app will detect and scan disk information. So suggest that close this app while you are checking or rebuilding your disk . Thanks for your question.
  15. Hello SpotsGotcha Could you please provide your DPS G app version ? We will verify and solve this issue, thanks for your feedback
  16. Hi datamining-resist Could I know which version you are using? Our team will update that if we find any issues. We suggest anyone do not disable it. If it still make you inconvenience, please move this file over another folder from this path: C:\Program Files (x86)\Tt\Tt DPS G App\ThermaltakeUpdate.exe Sorry for any inconvenience.
  17. Dear Sumire We have fixed these issues. Please logout and login again, then check your data , thanks!
  18. Dear Stefan We have fixed these issues. Please logout and login again, then check your data , thanks!
  19. Hi Robertpetrie As I know, most BSOD issue caused by memory error or crush. We suggest you cross test with other DRAM. Thanks for your feedback!
  20. Hello Serjo77 Could you provide your email for me? I will send a fix tool for you , thanks!
  21. Hi Paulbuyon Could you please describe that "hard crashing" Give me the photo or screenshot , then I could help you to solve it, thank you!
  22. Hello Schiaffo88 Could you check your account again? We check your data is normally now. Thanks for your feedback
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