JeffWu

Hello Pioruns We are planning this function and update for it end of January

Hi Schiaffo Could you provide more information for us, we will analysis for it and give you a reply! OS version: OS language: PSU: PSU S/N: Account mail: thank you for your feedback!

Hi Shelledfade I have checked your image, it look like your setting was wrong. Please change your product name to "Riing Plus" by list as below this image. And please close number 4 and number 5 by click this button. If it still have issue, just reply to let me know. Thank you!

Hi Chogz Could you delete "DPS-G" folder by this path? C:\user\(user name)\AppData\Roaming\Tt\ Then reinstalling again, thank you!

Hi BoredNerd Thanks for your feedback, we will try hard to fix this issue on next version. Sorry for any inconvenience!

Hi BoredNerd Sorry for my lately reply! Have you try newest version: V3.1.1 Check you CPU detect is correct or not. About GPU issue, due to 2080 series is newest GPU, we will fix it and add these products into next version. Sorry for any inconvenience!

Hi IamTheFox May I ask you a question? Do you running "TT RGB Plus" in the same time? If yes, could you try to disable "TT RGB Plus" sync lighting with power? These error message seems that some signal conflict.

Hi BoredNerd 1. Please download fix tool from this website, and run it with administrator mode, then reboot again to try it! https://tw.thermaltake.com/電源供應器/Toughpower_iRGB_Series_/_/C_00003141/Toughpower_iRGB_PLUS_1050W_白金牌數位電源供應器/Support.htm 2. Please open "TT RGB Plus" and disable POWER , then re-open "DPS-G" and check again. If become normal, you can sync with "TT RGB Plus" after that. If you have any questions, please feel free to reply this page, thank you!

Hi, Great! Thanks for your useful feedback! If still have any issue, please feel free to contact me. Thanks!

Hi eddd2002 Please select your PSU and date , then check again these charts and graphs again.

Hello eddd2002 We have received your log, and we are analyzing for it. And our new version have released: Fix Windows startup problem If any update for your issue , I will contact you, sorry for any inconvenience! OK, I will help to delete these account: eddd2002@mail.rueddd2002@gmail.comedward@megaline.kg

Hello Anaphylactic New version V3.0.91 has updated , please check it! Thank you!

Hi eddd2002 Sorry we cannot duplicate your issue. Could you provide your AppData/Tt/DPS-G folder to us analysis? Please packet a zip file and send to my e-mail: (or upload to Cloud Drive and share me link) Jeff.wu@thermaltake.com.tw Thank you!!

Dear eddd2002 I suggest you reset your data from local site, and re-install your application. Then connect your new account again, and check your cloud site. If still have issue , please feedback to me , thank you! How to delete your local data : Go to this path: C:\Users\user\AppData\Roaming\Tt\ and delete "DPS-G" folder . p.s: If you cannot find "AppData" folder, please click show hidden items.

Hello eddd2002 Could you provide your account to check? If you mean red circle in picture, it will upload once a day, and calculate the average, thank you! Sure!! Next version will fix these bugs, sorry for any inconvenience! About last question, uh....we don't provide remove account service. We suggest user remove device from old account and just create a new account to add-in. But any your suggestions for improvement, We will be included in the discussion. Thank you!

Hi eddd2002 1. In fact, it’s a known bug and our RD team have found this issue and work hard to solve it, we still need some time to solve it! 2. Sorry, We don’t provide this function “download data from cloud to client” , but we very thanks for your suggestion 3. Due to Microsoft’ Win10 setting, it will block auto-run application for security, and we have finding method to solve it and we estimate fix it on next version And remove device SOP as below : 1. Please login your account and click ACCOUNT 2. Choose Product List 3. Choose PSU you want to remove as this picture 5. Click OK and delete it. Very sorry for any your inconvenience. Thanks for your feedback! If you have any question, please feel free to let me know! Thank you!!!